Will Duffy
Chicago,IL
Summary
Results-driven IT professional with experience in technical support, software development, and web development. Proven track record in building custom websites and applications, troubleshooting hardware, and enhancing user experiences through innovative IT solutions. Known for combining technical expertise with strong problem-solving skills to consistently deliver robust IT solutions that meet client needs. Completed CompTIA Sec+ certification for cybersecurity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Consultant
Krejca Creative Group
Chicago, IL
06.2020 - Current
- Collaborated with design and content teams of 3–5 members to enhance user experience.
- Developed and maintained three large-scale WordPress environments each with 100+ pages.
- Conducted QA testing, identifying and resolving 95% of pre-launch issues before deployment.
- Rebuilt 20+ desktops, network hardware, and reinstalled software solutions improving efficiency.
Web Developer
DMV Virtual Photography
Naperville, IL
11.2023 - 06.2024
- Developed and maintained 5+ WordPress websites within constrained hosting environments.
- Implemented geo-mapping APIs and dynamic content systems serving 100+ monthly users.
- Reduced site errors and downtime by 30% through troubleshooting and performance monitoring.
- Provided technical support and troubleshooting for website issues within a 24-hour turnaround time.
Associate I
Westmont
IL
12.2017 - 08.2021
- Collaborated with three managers, to deliver excellent customer experience.
- Organized 12 product displays weekly for optimal visual presentation.
- Processed 50+ e-commerce requests per hour as part of the e-commerce team.
- Assisted an average of 20+ customers per shift with inquiries and issue resolution.
IT Technician
Neil McCarthy
Hinsdale, IL
06.2016 - 06.2017
- Installed, maintained, and tested 10+ desktop computers and related peripherals.
- Assisted with sound equipment setup and file management ensuring zero technical disruptions.
- Provided technical support, resolving 90% of hardware and software issues.
Data Analyst
Autonomy Works
Downers Grove, IL
06.2016 - 06.2017
- Produced 5+ Data Analysis reports a shift and managed structured datasets.
- Debugged 50+ HTML pages and ad placements improving tracking accuracy by 15%.
- Analyzed and reported on Facebook and Google Analytics data 5+ times per shift.
Education
BS - Computer Science
Lewis University
Romeoville, IL12-2020
AAS - Application & Tech Support
College of DuPage
Glen Ellyn, IL12-2019
Skills
- Proficient in ASPNET, C#, and Java
- Proficient in NET frameworks and IDEs
- Active Directory management
- Experience with Linux and macOS platforms
- Client-focused service
Certification
- CompTIA Security+ | CompTIA | 2023-11
- Section 508 Accessibility | U.S. General Services Administration | 2024-08
- Verified WordPress Theme Submitter | WordPress.org | 2024-07
- Google IT Support | Coursera | 2022-12
Timeline
Web Developer
DMV Virtual Photography
11.2023 - 06.2024
IT Consultant
Krejca Creative Group
06.2020 - Current
Associate I
Westmont
12.2017 - 08.2021
IT Technician
Neil McCarthy
06.2016 - 06.2017
Data Analyst
Autonomy Works
06.2016 - 06.2017
AAS - Application & Tech Support
College of DuPage
BS - Computer Science
Lewis University