Summary
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Will Dorelien

Richmond,BC

Summary

Results-driven professional with extensive experience in technical support and team leadership in the banking sector. Proven ability to foster collaboration, enhance training programs, and ensure compliance with industry standards. Demonstrated success in improving operational workflows and driving team performance.

Work History

Team Leader

National Bank of Canada
Montreal, Quebec
2025 - 2026
  • Led a team to improve customer service quality and operational efficiency.
  • Coordinated training sessions for both new hires and current staff.
  • Developed strategies to enhance workflows and boost team performance.
  • Managed daily operations to ensure adherence to bank policies and regulations.

Technical Specialist

National Bank of Canada
Montreal, Quebec
2014 - 2026
  • Delivered technical support for banking software and systems to ensure operational efficiency.
  • Collaborated with teams to troubleshoot and resolve system issues promptly.
  • Trained staff on new technologies and software applications to enhance skill sets.
  • Communicated technical information clearly to non-technical staff for better understanding.

Airport Operations Agent

TMR Vacations
Punta Cana, Dominican Republic
2008 - 2014
  • Handled passenger inquiries and resolved issues promptly to enhance service efficiency.
  • Monitored safety protocols during airport operations to ensure compliance and security.
  • Collaborated daily with airline staff to facilitate smooth operational workflows.
  • Supported emergency response efforts during unexpected situations to maintain safety standards.

Education

BBA - Business Administration and Management

University of Quebec in Montreal (UQAM)
Montreal, QC

Skills

  • Customer service and support
  • Team leadership
  • Operational efficiency
  • Workflow optimization
  • Technical support
  • Banking compliance

Languages

English
Full Professional
French
Full Professional
Spanish
Full Professional

Affiliations

Gym

References

References available upon request.

Timeline

Team Leader

National Bank of Canada
2025 - 2026

Technical Specialist

National Bank of Canada
2014 - 2026

Airport Operations Agent

TMR Vacations
2008 - 2014

BBA - Business Administration and Management

University of Quebec in Montreal (UQAM)
Will Dorelien