Wilfredo Banos
Whittier,CA
Summary
Leveraged a personable approach to deliver outstanding customer service, building strong relationships and driving customer loyalty through exceptional engagement. Applied sales experience to boost revenue and promote bakery offerings effectively. Streamlined cash handling processes, reducing discrepancies significantly. Bilingual in English and Spanish, with expertise in multitasking and inspiring team performance to maintain a welcoming and efficient environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
La Monarca Bakery
01.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Reduced waste to ensure we are on target with lean operations.
- Employee training and development- Provided ongoing coaching and feedback to ensure customer satisfaction and maintain sales.
- Customer Conflict Resolution – Handled and resolved complaints effectively to maintain loyalty and trust.
Photography Sales
The Image Plus
06.2023 - 10.2023
- Sales and upselling- Persuaded customers to purchase photos, photo packages, or bundles.
- Customer engagement- Personable to customers, offering them a great dining experience.
- Self-Motivation & Independence – Worked without supervision, managing sales, editing, and customer service alone.
- Product Security – Monitored merchandise to prevent loss or theft.
- Time & Task Management – Balanced multiple responsibilities (editing, printing, selling) efficiently.
Fast Food Server
Shakey's Pizza Parlor
06.2021 - 04.2023
- Customer service & Communication- Greeted customers and seated guests quickly.
- Customer needs and upselling- tailored menu items based on customer needs.
- Supported multiple positions- bussing, kitchen, and back of the house dish washing.
- Collaboration and teamwork- worked with the kitchen to make sure the right items were given to customers.
Education
Bachelor of Science - Management And Human Resources
California State Polytechnic University, Pomona
Pomona, CA05-2027
Associate of Science - Business Administration
Rio Hondo College
Whittier, CA05-2024
Skills
- Sales monitoring
- Budget assistance
- Conflict resolution
- Employee supervision
- Multitasking and organization
- Employee performance evaluation
- Negotiation
- Sales reporting
- Team motivation
- Cost control
- Bilingual (English and Spanish)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
La Monarca Bakery
01.2024 - Current
Photography Sales
The Image Plus
06.2023 - 10.2023
Fast Food Server
Shakey's Pizza Parlor
06.2021 - 04.2023
Bachelor of Science - Management And Human Resources
California State Polytechnic University, Pomona
Associate of Science - Business Administration
Rio Hondo College
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