Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Wilder Garcia

Crestline

Summary

Accomplished leader with extensive experience at ARCS Management, adept in enhancing customer experience and streamlining store operations. Excelled in hiring, training, and mentoring staff, significantly improving store performance. Skilled in inventory management and problem-solving, fostering a positive and efficient work environment. Achieved notable customer satisfaction rates through proactive engagement and service excellence.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

ARCS Management
07.2024 - Current

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Store Manager

ARCS Management
06.2023 - 07.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Assistant Store Manager

ARCS Management
05.2018 - 06.2023
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

High School Diploma -

Rim of The World High School
Lake Arrowhead, CA
06-2020

Skills

  • Problem-solving
  • Store opening and closing
  • Store operations
  • POS systems operations
  • Hiring and training
  • Staff scheduling
  • Customer experience
  • Customer service and engagement
  • Payroll administration and timekeeping
  • KPI tracking
  • Time management
  • Inventory tracking and management

Accomplishments

  • Successfully raised PACE scores significantly at multiple stores
  • Completed first RGR as store manager with a score of 91.6%
  • Completed multiple Eco-sure visits with scores ranging from 90-100%
  • Improved Stat Loss from .70% to .30%
  • Hamburger University Graduate

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

ARCS Management
07.2024 - Current

Store Manager

ARCS Management
06.2023 - 07.2024

Assistant Store Manager

ARCS Management
05.2018 - 06.2023

High School Diploma -

Rim of The World High School
Wilder Garcia