Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Queen Villapando

Summary

Dynamic customer service professional with a proven track record at Atlantic Superstore, excelling in problem resolution and team collaboration. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Adept at managing multi-line phone systems and maintaining a calm demeanor under pressure, ensuring a welcoming environment for all clients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Merchandise and Customer Service Associate

Atlantic Superstore
05.2025 - Current
  • Assisted customers with inquiries and product selections, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Maintained cleanliness and organization of merchandise displays to improve store aesthetics.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitored inventory levels and reported shortages to maintain stock availability for customers.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Enhanced brand image by consistently delivering service beyond expectations.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.

Production Worker

Master Packaging Inc
04.2024 - 11.2024
  • Collaborated with team members to meet production deadlines consistently.
  • Maintained clean and organized workspaces to enhance safety standards.
  • Participated in regular safety meetings, contributing to improved workplace practices.
  • Adapted quickly to changes in production schedules and tasks as needed.
  • Followed quality control procedures to ensure product integrity and compliance.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.

Front Desk Receptionist

Loyalist Hotel
10.2022 - 04.2023
  • Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Scheduled appointments and maintained calendars for staff members, optimizing workflow.
  • Provided administrative support by organizing files and maintaining office supplies inventory.
  • Resolved visitor inquiries promptly, enhancing overall guest satisfaction during their visits.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Education

Tourism And Travel Management

Holland College
04-2024

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Guest services
  • Multi-line phone systems
  • Appointment scheduling
  • Hospitality and accommodation
  • Computer skills
  • Calm and professional under pressure
  • Data entry

Languages

English
Native or Bilingual

Certification


  • First Aid & CPR Training - October 2022-PRESENT

Timeline

Merchandise and Customer Service Associate

Atlantic Superstore
05.2025 - Current

Production Worker

Master Packaging Inc
04.2024 - 11.2024

Front Desk Receptionist

Loyalist Hotel
10.2022 - 04.2023

Tourism And Travel Management

Holland College

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Queen Villapando