Wilbert Mendoza
St. John's,NL
Summary
A motivated Crew Team Member committed to contributing to business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Greco Pizza
04.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Team Member
Tim Hortons
10.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Technical Engineer
GLOBE TELECOM
07.2021 - 08.2022
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Improved system performance by troubleshooting and resolving technical issues.
- Monitored ongoing technical compliance with applicable laws and regulations.
Assistant Restaurant Manager
Chowking V-Central Kawit
01.2021 - 04.2021
- Responsible for conducting food safety and serve quality products.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with local hygiene and food safety regulations.
Assistant Restaurant Manager
Chowking SM DASMA
11.2020 - 01.2021
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Assistant Restaurant Manager
Chowking La salle
08.2019 - 11.2020
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Service crew
Chowking Bacoor Blvd.
02.2018 - 04.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science - Business Management
Cavite State University
Cavite Philippines06.2019
High School Diploma -
Eastern Bacoor National High School
Cavite, Philippines03.2015
Skills
- Computer literacy
- Microsoft office word
- Microsoft Excel
- Microsoft office Power point
- CISCO CONFIGURATION and other vendors
- CIRCUIT MIGRATION
- KNOWLEDGE DATA CENTER and GLOBE ROOM
- CPE/MODEM TESTING and Uploading
- CABLE TRACING OR PATCHING
- CROSS-CONNECT
- TECHNICAL TROUBLE
Personal Information
- Age: 26 yrs.old
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Statement
The Statement and information in these curriculum vitae are to the best of my knowledge true and complete.
References
- Zach Collins, Owner, Greco Pizza, (709)680-0741
- Alvin Argoso, Supervisor, Tim Hortons, (709) 683-4565
Training
- BTRO-Basic Training Restaurant Operation, CK- Pioneer, 08/22/19
- Adequate drill prepare yourself for the ground breaking world of advertising, Cavite State University Bacoor Campus, 10/02/15
- MILLENTREPRENEUR, Cavite State University Bacoor Campus, 10/20/17
- Building strong relationship in business, Cavite State University Bacoor Campus, 11/09/18
- Accentuating the Significance of strong alliance through leveraging knowledge and skill, Cavite state University Bacoor Campus, 11/07/18
Certification
- Food Safety Certification Program
Certificate No. 81901153
Expiry: 04-Feb-2029
Timeline
Supervisor
Greco Pizza
04.2023 - Current
Team Member
Tim Hortons
10.2022 - Current
Technical Engineer
GLOBE TELECOM
07.2021 - 08.2022
Assistant Restaurant Manager
Chowking V-Central Kawit
01.2021 - 04.2021
Assistant Restaurant Manager
Chowking SM DASMA
11.2020 - 01.2021
Assistant Restaurant Manager
Chowking La salle
08.2019 - 11.2020
Service crew
Chowking Bacoor Blvd.
02.2018 - 04.2019
Bachelor of Science - Business Management
Cavite State University
High School Diploma -
Eastern Bacoor National High School
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