Wil Cole-Fitzpatrick
Gravenhurst,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
18
18
years of professional experience
Work History
General Manager
Montana’s Restaurant
Orillia
01.2017 - Current
- Develop and implement comprehensive rehabilitation programs for athletes with sports injuries, ensuring safe and effective return to play
Manager
Lonestar Texas Grill
Barrie
01.2014 - 01.2017
- Evaluated and treated athletes with a wide range of sports injuries, including orthopedic and neurological conditions
Manager
Kelsey’s Restaurant
Orillia
01.2006 - 01.2014
- Provided athletic training services to Division I athletes in various sports, including football, basketball, and volleyball
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
Business Management -
CDI College Barrie
Grade 12 Diploma -
Banting Memorial High School
Skills
- Proficient with Microsoft Office
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Supply Chain Management
- Account Management
- P&L Management
- Customer Relationship Management
- Loss Prevention
- Schedule Management
- Distribution Management
- Financial Administration
- Business Administration
- Sales
- Staff Supervision
Timeline
General Manager
Montana’s Restaurant
01.2017 - Current
Manager
Lonestar Texas Grill
01.2014 - 01.2017
Manager
Kelsey’s Restaurant
01.2006 - 01.2014
Business Management -
CDI College Barrie
Grade 12 Diploma -
Banting Memorial High School
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