Wijayakulasooriyage Bandu Manoj

• Provided training to end users on new and updated systems and software.
• Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
• Installed, configured and provided ongoing configuration management for [Number] custom applications.
• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Interacted with clients to resolve issues and answer software-related questions.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
• Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
• Provided updated patches for operating systems and system configuration to improve efficiency [Number]%.
  Installed, configured and maintained computer systems and network connections.

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Oversaw IT department operations and training.
• Created and terminated user's accounts from start to finish in business applications.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

• Trained staff on proper use of systems and conducted orientation seminars.
• Installed, configured and maintained computer systems and network connections.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained servers and systems to keep networks fully operational during peak periods.

• Managing the entire Hospital Management System “Concept” meeting the standards implement and control by Government and other statutory bodies in Abu Dhabi, UAE
• Preparing maintenance plans and upgrading schedules for the HIS/LIS systems
• Identifying and resolving technical issues and maintaining the application infrastructures.

YATV is based in Colombo, Sri Lanka, as a fully-equipped production facility and multimedia organization with its own in-house studio.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Provisioned new software and hardware for use, following established security policies.

• Playing an instrumental role as Sales Executive for Firewall and server solutions for this software solution company where products are based on FOSS
• Providing solutions for Firewall, VPN & IDS Application, an open source virtual domain mail server application and an open source VOIP gateway application and Enterprise server application, containing all internet/intranet servers

• Personally responsible for the effective organisation of projects for this non-profit organisation responsible for an improvement in the educational structure in Sri Lanka, ensuring the delivery of the same on time and to a high quality standard
• Acting as workshop liaison between lecturers and students, making sure the effective transfer of knowledge at all times through the use of excellent communicative abilities

• Installing, configuring and maintaining Windows 2000 server as well as undertaking the effective management of users, incorporating troubleshooting and providing access to peripheral devices
• Personally responsible for procuring, repairing and maintaining computers, dealing with any faults in a prompt and knowledgeable manner, escalating the same when necessary
• Effectively managing administrative privileges, data backups and recovery
• Providing valuable assistance to Programme and Finance staff with the maintenance of computers for this non-governmental organisation responsible for looking into peace issues in Sri Lanka