Wiam Lambarki
Kingston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Online Private French Tutor
Freelance
01.2019 - Current
- Provided homework assistance using specific curriculum and materials.
- Motivated students with accurate feedback and positive reinforcement.
- Assisted students in developing study skills and strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Developed methods to motivate and engage students in learning.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Increased student confidence in speaking French by creating a supportive and engaging learning environment.
- Improved students'' listening comprehension skills with the use of authentic French audio materials.
- Assisted with French homework by practicing assigned exercises and checking translation work.
- Led online language classes for beginner, intermediate and advanced students.
RESIDENCE REPRESENTATIVE
St. Paul University Residence and Conference Centre
08.2019 - 06.2023
- Protected patients' rights by maintaining confidentiality of personal and financial information
- Greeted clients and helped them register at residence
- Used coordination and planning skills to achieve results according to schedule
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Responded to customer inquiries via telephone, email, and in person
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Collected, arranged, and input information into database system.
JUNIOR MECHANICAL TECHNOLOGIST
LRL Engineering Ltd.
01.2023 - 06.2023
- Prepared full AutoCAD drawings for both mechanical and electrical disciplines using multiple xrefs
- Prepared a complete design for HVAC, plumbing, hydronic, and fire protection systems based on the Ontario building code
- Prepared a complete design for power distribution, lighting, and fire protection systems based on the Ontario building code
- Used ASHREA standards to complete the HVAC calculations
- Ensured the quality of the project deliverables
- Made several site visits to meet the clients and inspect the area of work
STUDENT RESEARCH PROJECT AID ASSISTANT
Promon
07.2020 - 09.2020
- Selected the most appropriate mechanical equipment (Fittings, tubes, pipes, blower ….) to study the movement of the flow in a Jacuzzi
- Used fluid mechanics calculus to determine the measurements needed
- Brainstormed different solutions and chose the most convenient one based on a design matrix
- Used different mechanical design software (SolidWorks and AutoCAD)
- Conducted research, gathered information from multiple sources and presented results
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork
STUDENT RESEARCH PROJECT ASSISTANT
Plexus Controls
02.2020 - 06.2020
- Researched in depth marketed UAVs and selected research pieces and theses as well as any reliable available data to understand and compile required information
- Excelled in acquiring and processing information in UAVs
- Used different mechanical design software (SolidWorks, Fusion 360) and 3D printer
- Completed required tasks successfully within tight deadlines and fast-paced environment
- Participated in continuous improvement by generating suggestions, participating in collaborative problem-solving initiatives to foster teamwork
- Led projects and analyzed data to identify opportunities for improvement
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
CASHIER
Harvey's
10.2018 - 02.2019
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Built and maintained positive working relationships with co-workers
- Developed strong customer service skills by providing efficient and accurate service, which support satisfaction and loyalty
PSW
Auberge du soleil
01.2018 - 07.2018
- Built strong relationships with clients to deliver emotional support and companionship
- Maintained frequent supervision of residents unable to call for assistance
- Transported individuals to events and activities, medical appointments and shopping trips
Education
DIPLOMA - ADVANCED LEVEL - MECHANICAL ENGINEERING TECHNOLOGY
La Cité
12.2021
Skills
- High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
- Excellent communication and collaboration skills
- Detail oriented, time management and organizational skills
- Strong problem-solving and critical thinking skills
- Fluent in oral and written English, French and Arabic
- Active listening
- Language immersion techniques
- Online tutoring expertise
- High analytical thinking
- Patience and empathy
- Professionalism and punctuality
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
JUNIOR MECHANICAL TECHNOLOGIST
LRL Engineering Ltd.
01.2023 - 06.2023
STUDENT RESEARCH PROJECT AID ASSISTANT
Promon
07.2020 - 09.2020
STUDENT RESEARCH PROJECT ASSISTANT
Plexus Controls
02.2020 - 06.2020
RESIDENCE REPRESENTATIVE
St. Paul University Residence and Conference Centre
08.2019 - 06.2023
Online Private French Tutor
Freelance
01.2019 - Current
CASHIER
Harvey's
10.2018 - 02.2019
PSW
Auberge du soleil
01.2018 - 07.2018
DIPLOMA - ADVANCED LEVEL - MECHANICAL ENGINEERING TECHNOLOGY
La Cité
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