Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Domenic Porciello

Toronto,ON

Summary

Dynamic Guest Services Team Leader with a proven track record at Casa Loma, excelling in team management and customer service. Expert in delegating tasks and enhancing operational efficiency, I trained staff to elevate guest relations and ensured quality control in product handling at Bennett's Furniture and Mattresses.

Overview

4
4
years of professional experience

Work History

Guest Services Team Leader

Casa Loma
05.2023 - Current
  • Assigned daily job tasks and workloads to 6+ team members.
  • Strategically scheduled staff for peak business hours for adequate coverage.
  • Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
  • Monitored staff performance and provided feedback and guidance.
  • Trained new staff members in customer service techniques and workplace operations
  • Enforced policies and procedures to increase efficiency.

Box Office Cashier

Casa Loma
05.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Answered questions about policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Greeted over 2400 customers per day and determined the best approach to provide optimal service.

Receiving

Bennett's Furniture and Mattresses
09.2021 - 10.2023
  • Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
  • Verified shipping and receiving counts matched picking and purchase order documents.
  • Inspected inbound products at receiving for quality issues.
  • Followed safety protocols when receiving, handling and storing specimens.
  • Utilized inventory management systems to ensure accurate product entry and proper storage

Education

Bachelor of Arts - Psychology

Trent University
Peterborough, ON
06-2025

High School Diploma -

North Toronto Collegiate Institute
Toronto, ON
06-2020

Skills

  • Guest relations
  • Delegation and supervision
  • Strong leadership
  • Customer service
  • Team management
  • Point-of-sale system operation

Languages

English
Native or Bilingual

Timeline

Guest Services Team Leader

Casa Loma
05.2023 - Current

Box Office Cashier

Casa Loma
05.2023 - Current

Receiving

Bennett's Furniture and Mattresses
09.2021 - 10.2023

Bachelor of Arts - Psychology

Trent University

High School Diploma -

North Toronto Collegiate Institute

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Domenic Porciello