Whoaren Mambo
Ajax,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Customer Service and Chef
Pizza Pino
10.2022 - Current
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out.
- Served as liaison between parents and students.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Marketing
D'Jin Corporation
01.2020 - 12.2022
- Identified appropriate marketing channels and target customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Wrote engaging and successful marketing, advertising and website copy.
- Analyzed data from previous and current marketing campaigns to improve future results.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue 40 %
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
Customer Service Representative
Cocentrix
11.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Effective liaison between customers and internal departments.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered excellent customer service, resulting in consistent 75 % customer satisfaction rating
Marketing Manager
Canadian International Business Program
01.2019 - 12.2019
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Assessed marketing copy, art comps and final designs and compared with established specifications
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization
- Recruiting and hiring skilled team members to add value and diverse skill sets to marketing department and make strategic 10% revenue
Voluntary Worker
Catholic Cross Cultural Service (CCS)
03.2019 - 11.2019
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Used coordination and planning skills to achieve results according to schedule.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- French Teacher
- Answered phone to filter calls, assist and redirect appropriate personnel.
Office Manager's Assistant
New Vision Company ( NVC )
01.2010 - 11.2016
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Created and maintained quarterly newsletter to make project progress, annual corporate strategy and upcoming projects information available to stakeholders throughout organization.
- Reported on status for each project to appropriate stakeholders.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Customer Service Representative
Airtel Communication
01.2005 - 08.2010
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered excellent customer service, resulting in consistent 85% customer satisfaction rating
Education
Associate of Arts - Office Administration Technician
Boreal College
Toronto, ON2023
GED -
Catholic Cross Cultural Service ( CCS )
Toronto, ON12.2019
GED -
La Passerelle ID
Toronto, ON03.2018
Associate of Arts - IT Management
Institute of Commercial Sciences( ICS)
Kinshasa RD Congo05.2003
Skills
- Bilingual English and French
- G full driving
- Multitasking and Prioritization
- Inventory Management
- Accreditation Coordination
- Special Education
- Instructional Leadership
- Common Core Learning Standards
- Positive Reinforcement Strategies
- Staff Support
Timeline
Customer Service and Chef
Pizza Pino
10.2022 - Current
Customer Service Representative
Cocentrix
11.2021 - 05.2022
Marketing
D'Jin Corporation
01.2020 - 12.2022
Voluntary Worker
Catholic Cross Cultural Service (CCS)
03.2019 - 11.2019
Marketing Manager
Canadian International Business Program
01.2019 - 12.2019
Office Manager's Assistant
New Vision Company ( NVC )
01.2010 - 11.2016
Customer Service Representative
Airtel Communication
01.2005 - 08.2010
Associate of Arts - Office Administration Technician
Boreal College
GED -
Catholic Cross Cultural Service ( CCS )
GED -
La Passerelle ID
Associate of Arts - IT Management
Institute of Commercial Sciences( ICS)
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