Summary
Overview
Work History
Education
Skills
Certification
Skills
Languages
Timeline
Generic

Whitney Tran

Santa Ana

Summary


Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fulfillment Team Lead

Target
06.2024 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Monitored daily, weekly, monthly, and yearly metrics to ensure business needs are being met.
  • Worked in a timely manner to guarantee that all guest orders were being completed on time and packed with the best quality.
  • Moved at a fast pace to fulfill orders before time limits were reached.
  • Managed a team of 10 + employees to for maximum team work efficiency and communication.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Sales Lead Keyholder

Faherty Brand
08.2023 - 06.2024
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Managed inventory effectively, ensuring optimal stock levels for high-demand products.
  • Achieved sales targets consistently through product knowledge and persuasive communication skills.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Maintained clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Tracked and improved UPT, KPI, AOV while managing sales everyday.

Food and Beverage Team Leader

Target
06.2022 - 08.2023
  • Managed Starbucks and Pizza Hut to ensure business needs were being met.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed ongoing training initiative to improve beverage knowledge of team.
  • Food Handler certified.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Made partnerships with vendors to ensure quality supplies and availability.
  • Created schedules based on business and team need.
  • Trained team according to Starbucks and Pizza Hut guidelines.
  • Knowledgeable on business statistics, sales, and profits.
  • Placed weekly orders on supplies and food to satisfy business need.

Service and Engagement Team Lead

Target
05.2021 - 06.2022
  • Maintained professional, organized, and safe environment for team.
  • Onboarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Able to successfully open and close entire store to ensure business operations were maintained.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Able to monitor team's attendance and performance and proceeding to document any given conversations.
  • Accomplished multiple tasks within established timeframes.
  • Able to fully stock and replenish shelves
  • Trained in fulfillment which required fulfilling orders for online guests within time frame.
  • Worked with other leaders in different departments to ensure partnership and communication.

Service and Engagement Guest Advocate

Target
10.2020 - 05.2021
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained in Cash Office which involved handling, replenishing, and counting cash.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Education

Bachelor of Arts - Sociology

California State University - Long Beach
Long Beach, CA
05-2026

Associate of Arts - Sociology

Orange Coast College
06.2022

High School Diploma -

Edison High School
06.2020

Skills

  • Calm and Pleasant Demeanor
  • Managing Deliveries
  • Relationship building
  • Proper Food Handling
  • Complex Problem-Solving
  • Guest Relations
  • Scheduler
  • Teamwork and Collaboration
  • Equipment Maintenance
  • Mentoring/Training
  • Attention to detail
  • Customer focus

Certification

  • Food Handler Certification - August 4, 2022 (Valid until August 4, 2027)

Skills

  • Adaptable/quick learner
  • Organized and neat
  • Accountability

Languages

Vietnamese
Native or Bilingual

Timeline

Fulfillment Team Lead

Target
06.2024 - Current

Sales Lead Keyholder

Faherty Brand
08.2023 - 06.2024

Food and Beverage Team Leader

Target
06.2022 - 08.2023

Service and Engagement Team Lead

Target
05.2021 - 06.2022

Service and Engagement Guest Advocate

Target
10.2020 - 05.2021

Associate of Arts - Sociology

Orange Coast College

High School Diploma -

Edison High School

Bachelor of Arts - Sociology

California State University - Long Beach

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Whitney Tran