Whitney Rodriguez
Los Angeles,CA
Summary
Whitney is a dedicated individual with relentless drive for setting and exceeding client satisfaction. With more than 7 years of experience in the hospitality industry. She has achieved optimal success in front of house operations by providing competent planning and functionality in the face of ambiguity. Ambitious, bold, friendly and always eager to learn new skills.
Overview
4
4
years of professional experience
Work History
Guest Experience Specialist
AC/Moxy Downtown Los Angeles
05.2025 - Current
- Oversee pre-arrival planning process to effectively deliver guest preferences, maximize use of room inventories, and drive incremental revenue
- Worked closely with other departments to ensure seamless communication and coordination, contributing to the overall success of hotel operations.
- Delivered exceptional guest service, ensuring memorable experiences for all visitors.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Senior Sales Coordinator
W Hollywood
04.2022 - 02.2025
- Answered and managed a high-volume, multi-line phone system, routing calls to appropriate extensions, taking detailed messages, and setting up conference calls for sales managers and clients.
- Identified and qualified sales leads, created and distributed tailored proposals and contracts, and coordinated site visits for potential clients to drive event bookings
- Assisted the finance team with invoicing, group deposits, and closing billing for catering and group events, ensuring accuracy and timely processing
- Trained new team members on sales processes, financial systems, and customer service protocols to ensure consistency and quality across the team.
Education
High School Diploma -
John Marshall High School
Los Angeles05-2016
Skills
Technical Skills:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Management & Record Keeping
- Financial Invoicing & Billing Systems
- Property Management Systems
Soft Skills:
- Strong Written & Oral Communication
- Attention to Detail
- Problem Resolution
- Team Collaboration & Training
- Customer Relation Management
Accomplishments
- W Hollywood Talent of the Month 2022: Recognized for exceptional performance in sales coordination and customer service.
- Nominated for Southwest Area Sales Coordinator of the Quarter 2022: Awarded for excellence in operational coordination and team collaboration.
- JW Five Star of the Quarter 2021: Acknowledged for outstanding contributions to sales and client management.
Timeline
Guest Experience Specialist
AC/Moxy Downtown Los Angeles
05.2025 - Current
Senior Sales Coordinator
W Hollywood
04.2022 - 02.2025
High School Diploma -
John Marshall High School