Whitney Norris
Calgary,CA
Summary
Dynamic and results-oriented professional with extensive special projects experience at Bow Valley College, excelling in workflow & resource coordination and effective communication. Spearheaded projects that significantly enhanced stakeholder satisfaction and team productivity. Demonstrated exceptional problem-solving abilities and a collaborative approach to meet project goals and satisfy investors, clients, and team members.
Overview
8
8
years of professional experience
Work History
Project Officer
Bow Valley College
01.2022 - 08.2024
- Monitored deadlines and milestones to keep team on track with project schedule.
- Gathered and organized supporting materials for meetings and project updates.
- Allocated project resources to drive productivity and maximize efficiency.
- Partnered with project team members to identify and quickly address problems.
- Facilitated meetings to collect project requirements and user feedback.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Drove process improvements by analyzing current workflows identifying areas for optimization implementing best practices consistently.
- Improved stakeholder satisfaction by conducting thorough project needs assessments and delivering customized solutions.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Coordinated work efforts across multiple departments fostering a cohesive environment conducive to achieving project success efficiently.
- Identified potential risks and developed mitigation strategies to minimize impact on project success.
- Spearheaded cost-saving initiatives by identifying inefficiencies in processes and recommending optimal solutions for improvement.
- Organized scope, schedule and assignments for entire team.
- Developed comprehensive project plans outlining scope, timeline, budget constraints, and risk mitigation strategies.
- Negotiated contracts with vendors to secure favorable terms and optimize resource allocation for projects.
- Overcame unforeseen challenges by proactively identifying potential issues promptly developing contingency plans accordingly.
- Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
- Monitored progress against established metrics continually adjusting strategies as needed to achieve desired results successfully.
- Collaborated closely with clients to clarify project requirements, goals, budgets, timelines, ensuring alignment with organizational objectives.
- Implemented quality control measures to minimize errors and maintain high standards throughout the project lifecycle.
- Kept senior management well-informed by preparing and presenting project status reports.
- Reduced project delivery timelines through meticulous planning, scheduling, and resource management.
- Increased team productivity with regular monitoring, feedback sessions, and performance evaluations.
- Managed cross-functional teams to ensure timely completion of project milestones and deliverables.
- Led multi-disciplinary teams in executing complex projects on time, within budget constraints, while adhering to stringent quality standards.
- Fostered a culture of continuous learning by conducting training sessions and workshops aimed at enhancing team skills and knowledge.
- Conducted post-project evaluations to identify areas for improvement and implement best practices in future initiatives.
- Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
- Developed and deepened relationships with key stakeholders.
- Analyzed project data to identify trends and areas for improvement.
- Coordinated numerous small- and large-scale projects to meet client requirements.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Recruited and oversaw personnel to achieve performance and quality targets.
Assessment Services & TOWES Officer
Bow Valley College
07.2020 - 01.2022
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Improved department efficiency by streamlining and implementing policies and processes.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Coordinated operations with other emergency service groups.
- Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
- Advocated for adoption of new technologies to improve product offerings, overseeing integration of the technologies
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Facilitated collaboration between departments, improving efficiency and effectiveness in project and product success.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help team achieve project success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Assessment Services & TOWES Coordinator
Bow Valley College
01.2020 - 07.2020
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Negotiate contracts with suppliers, achieving cost savings without compromising on quality.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Conducted comprehensive market research to inform strategic planning.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Coordinated supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Reviewed and approved bi-weekly payroll for casual staff.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on products and service offerings.
Administrative Assistant
Bow Valley College
04.2016 - 01.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained inventory of office supplies and placed orders.
- Conducted research for project proposals, compiling information that supported winning bids.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
High School Diploma -
Horizon Charter School
Sacramento, CaliforniaFreedom of Information & Protection of Privacy Act
FOIP: Focus On Privacy
Government Of AlbertaEthical Conduct For Research Involving Humans
TCPS 2: CORE 2022
Research Ethics | Tri-Council Policy StatementSkills
- Workflow & Resource Coordination
- Risk Assessment
- Stakeholder Relations
- Special Project Scoping
- Project Operational Management
- Task Prioritization
- Project Scheduling
- Effective Communication
- Reporting and Documentation
- Teamwork and Collaboration
- Problem-Solving
Timeline
Project Officer
Bow Valley College
01.2022 - 08.2024
Assessment Services & TOWES Officer
Bow Valley College
07.2020 - 01.2022
Assessment Services & TOWES Coordinator
Bow Valley College
01.2020 - 07.2020
Administrative Assistant
Bow Valley College
04.2016 - 01.2020
High School Diploma -
Horizon Charter School
Freedom of Information & Protection of Privacy Act
FOIP: Focus On Privacy
Ethical Conduct For Research Involving Humans
TCPS 2: CORE 2022
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