Whitney May
Spruce Grove,AB
Summary
Organized Dental Administrator known for productive and efficient task completion. Skilled in patient scheduling, record management, and billing processes. Excel at communication, problem-solving, and adaptability, ensuring smooth dental office operations and positive patient experiences.
Overview
8
8
years of professional experience
Work History
Educational Assistant
St. Paul Elementary School
St. Paul, AB
09.2020 - 01.2023
- Supported classroom teacher with daily instruction and management of student activities.
- Provided clerical support to teachers, such as photocopying and organizing materials.
- Assisted in creating a safe environment for all students by enforcing school policies.
- Implemented differentiated instruction strategies to meet the diverse needs of learners in the classroom.
Optometric Assistant
Lakeland Family Eyecare
St. Paul, AB
02.2018 - 09.2020
- Conducted preliminary eye exams and gathered patient medical histories.
- Processed patient insurance information and verified coverage details accurately.
- Provided administrative support to the optometrist including filing paperwork, answering phones and scheduling follow-up appointments.
- Greeted patients upon arrival at the office, verified insurance coverage and collected co-payments or outstanding balances due from previous visits.
Assistant Officer Manager
Chancellor Dental
Brandon, MB
11.2014 - 02.2018
- Supported dental team with administrative tasks and patient communication.
- Managed patient scheduling and appointment confirmations using Dentrix software.
- Coordinated patient billing and insurance claims processing efficiently and accurately.
- Managed daily operations of the office including opening, closing duties, filing paperwork and managing incoming, outgoing mail.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Early Childcare Certification- ECE 1 -
BaseCorp
Edmonton, AB, Canada12.2024
OPTOMETRIC ASSISTANT - CCOA Program
THE CANADIAN ASSOCIATION OF OPTOMOTRISTS
Ottawa, ON01.2019
PRE-NURSING PROGRAM - Nursing
BRANDON UNIVERSITY
Brandon, MB01.2013
MANITOBA HIGH SCHOOL GOLD DIPLOMA -
VIRDEN COLLEGIATE INSTITUTION
Virden, MB01.2011
Skills
- Collaborative teamwork skills
- Strong communicator
- Excellent multitasking capability
- Experienced in patient billing procedures
- Office opening and closing skills
- Phone and email etiquette
- Experienced in dental terminology
- Positive attitude and great customer service
- Exceptional organizational skills
References
Amber Mitchell
1 (204)720-2250
Dental Office Manager
Dr. Alanna Wilson
1 (306)741-3489
Optometrist and Business Owner
Sabrina Michaud
1(780)646-0477
Optical Assistant Manager
Meaghan Knowles
1(780) 521-5153
Education Reference
Timeline
Educational Assistant
St. Paul Elementary School
09.2020 - 01.2023
Optometric Assistant
Lakeland Family Eyecare
02.2018 - 09.2020
Assistant Officer Manager
Chancellor Dental
11.2014 - 02.2018
Early Childcare Certification- ECE 1 -
BaseCorp
OPTOMETRIC ASSISTANT - CCOA Program
THE CANADIAN ASSOCIATION OF OPTOMOTRISTS
PRE-NURSING PROGRAM - Nursing
BRANDON UNIVERSITY
MANITOBA HIGH SCHOOL GOLD DIPLOMA -
VIRDEN COLLEGIATE INSTITUTION