Whitney Lee
Ridgecrest
Summary
Versatile clerical administrator with background in various office settings. Knowledgeable about security and service requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Ready to help others reclaim lives through use of proper services. Progressive experience in disability benefit administration processes, the VA, and claimant eligibility. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated to build trusting relationships. Thinks critically, solve problems, plan and organize activities and deliver excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Manager
Veterans Disability Help, LLC
06.2023 - Current
- Determined the proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationships to support clients during challenging times.
- Exceeded clients' expectations by compassionately gathering required medical and work history information to complete VA applications.
- Gathered sensitive information to update customer profiles and help with the appeals process.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Manage up to 80 calls and up to 20 scheduled appointments daily to gather information to initiate the VA claims process.
Peer Support Specialist
College Community Services
01.2022 - 10.2022
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Everyday use of Microsoft programs like word, excel, publisher, and powerpoint.
Community Facilitator
Jay Nolan Community Services
05.2021 - 11.2021
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Supported students and individuals with developmental issues, liaising between participants, families and program executives about needs.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Receptionist
In Shape Gym
06.2018 - 12.2018
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
Fairway Independent Mortgage
04.2018 - 05.2018
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Organized weekly staff meetings and logged minutes for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Scheduled office meetings and client appointments for staff teams.
Administrative Assistant
No Worries Automotive Group
10.2017 - 03.2018
- Organized weekly staff meetings and logged minutes for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Education
Associate Of Applied Science - Human Services
Cerro Coso Community College
Ridgecrest, CA05.2024
High School Diploma -
River Valley Charter High School
Lakeside, CA06.2014
Skills
- Record Management
- Team collaboration and leadership
- Individual and family support
- Efficiency and Resourcefulness
- Clerical administration
- Collaboration and dedication
- Security Conservation
- 70 WPM with 9891% accuracy
References
Odessa Newman-Staples
(760) 301-4330
Tia Courtney
(805) 703-0802
Raeann Hendricks
(805) 975-8507
Letia Bogan
(760) 590-6025
Lauren Brandon
(702) 743-1828
Andra Havig
(760) 382-0389
Alyssa Hinkel
(623) 680-8261
Certification
- Certified Peer Support Specialist
- CPR/First Aid/AED certified
Timeline
Claims Manager
Veterans Disability Help, LLC
06.2023 - Current
Peer Support Specialist
College Community Services
01.2022 - 10.2022
Community Facilitator
Jay Nolan Community Services
05.2021 - 11.2021
Receptionist
In Shape Gym
06.2018 - 12.2018
Administrative Assistant
Fairway Independent Mortgage
04.2018 - 05.2018
Administrative Assistant
No Worries Automotive Group
10.2017 - 03.2018
Associate Of Applied Science - Human Services
Cerro Coso Community College
High School Diploma -
River Valley Charter High School
- Certified Peer Support Specialist
- CPR/First Aid/AED certified
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