Whitney Kosovic
Brockville,Ontario
Summary
Dynamic Sales Floor Manager with a proven track record at Bluenotes & The Score excelling in leadership and communication. Enhanced store performance through effective team collaboration and constructive feedback. Skilled in inventory control and cash management, consistently fostering a positive work environment
Overview
17
17
years of professional experience
Work History
Sales Floor Manager
The Score
Brockville, ON
07.2020 - 04.2025
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Completed weekly schedules.
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
Sales
Leons
Brockville, ON
09.2019 - 03.2020
Store Manager
Bluenotes
Brockville, On
03.2016 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Stitches
Brockville, ON
05.2013 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Key Holder
Hallmark
Brockville, ON
08.2008 - 08.2013
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Pre Business
Algonquin College
Ottawa, NoneSkills
Ability to work under pressure
Time management
Self Motivated
Leadership
Communication
Languages
English
Professional Working
Timeline
Sales Floor Manager
The Score
07.2020 - 04.2025
Sales
Leons
09.2019 - 03.2020
Store Manager
Bluenotes
03.2016 - 04.2019
Assistant Manager
Stitches
05.2013 - 02.2016
Key Holder
Hallmark
08.2008 - 08.2013
Pre Business
Algonquin College