WHITNEY IDIAKE
WINNIPEG,CANADA
Summary
As a Health Studies graduate with a concentration in Health Policy, Plan, and Evaluation from the University of Manitoba, I am a passionate and dedicated professional who is committed to making a difference in the field of healthcare and its aspects. With a strong understanding of social determinants of health, I am equipped to advocate for equitable health services and policies that positively impact individuals and communities. My education and experiences make me an ideal candidate for roles that require a deep understanding of healthcare policy and strategy. I am an upbeat individual with a friendly and kind demeanor who is ready to understand and gain knowledge. Excellent communicator with good organizational, problem-solving, and conflict resolution skills. To also help provide and promote the safety of children, youth, and families, and handle situations in the appropriate way.
Overview
6
6
years of professional experience
Work History
Medical Claims Examiner
Canada Life
Winnipeg, Manitoba
11.2023 - 12.2024
- Review, examine, approve, and authorize insurance claims, ensuring accuracy and adherence to policy guidelines.
- Utilizing Microsoft software to enhance data storage, accessibility and security of client information and claims record
- Employing the use of coding languages particular through BEN to enhance the review of the process of the claim
- Demonstrated fast claim processing while ensuring accuracy in all evaluations
- Prepared detailed reports and documentation to support claim decisions and outcomes.
- Collaborated with other insurance agents and third-party vendors to facilitate claim resolution
- Reviewed and evaluated customer claims to determine coverage eligibility.
- Assessed claim accuracy according to company policies and procedures.
House Manager/Disability Support Worker
Fair Fax
Winnipeg, Manitoba
11.2022 - 11.2023
- Maintained accurate and confidential records of clients' files, logging information, notes, and goals achieved.
- Transported clients to appointments, social events, and other activities as needed.
- Developed systems for efficient management of daily operations in the house.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Delegated work to staff, setting priorities and goals.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Ensure clients are informed of internal and external resources, services, and programs, and if needed, advocate for clients to access services.
- Assist with the intake and orientation process of new clients, providing tours, reviewing house rules, and expectations of programming, and facilitating workshops.
Child and Youth Care Practitioner
Roots Youth Care
Winnipeg, Manitoba
12.2021 - 10.2022
- Monitored behaviour of children and youth to ensure safety of all involved.
- Maintained daily records of activities, behaviors, meals, and naps.
- Collaborated with multi-disciplinary teams including health professionals, educators, social workers to provide holistic care services to clients.
- Provided crisis intervention support when needed by deescalating situations calmly and effectively.
- Cared for children of various ages and assisted with feeding, dressing, daily and school activities.
- Maintained detailed records of client information including medical history, treatment plans.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Web Chat Agent/Customer Service Agent
TTEC
Winnipeg, Manitoba
06.2020 - 11.2021
- Providing customer service by building a rapport with clients, addressing client enquiries, and providing solutions professionally
- Generating sales and promoting products/services
- Processing customer orders accurately and efficiently
- Collaborating with team members and other technical departments to develop best practice strategies for client service
- Documented all customer information accurately in the computer system, providing dated notes for future reference
- Worked closely with each customer to carefully resolve issues within a timely fashion
- Provided online demonstrations to educate customers on product features and online help resources
Administrative Assistant
Duracan LTD
Winnipeg, Manitoba
08.2019 - 05.2020
- Greeted visitors professionally, responded to inquiries, and directed them to appropriate personnel.
- Created travel arrangements for senior managers, according to their requirements.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Receives, screens, assesses, transfers telephone calls, and takes messages and data entries. Opens, closes, and transfers processing of information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Planned and organized events for the office, like important meetings, celebrations such as Christmas parties, or events to appreciate all staff.
- Entered data into spreadsheets using Microsoft Excel and proficient in all Microsoft Office programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Support Worker
main street project
Winnipeg, Manitoba
01.2019 - 07.2019
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
Intern
Utopian Healthcare
Abuja, Nigeria
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Reviewed medical records for accuracy and completeness prior to filing them into electronic health record systems.
- Organized medical records for patient care plans and ensured accuracy.
Education
Bachelor of Science - Health Administration
University of Manitoba
Winnipeg, MB06-2023
High School Diploma -
Starfield College
Lagos, Nigeria07-2017
Skills
- Behavioral support
- Negotiation Skills
- Administrative Support
- Meal Planning and Preparation
- Compassionate Caregiving
- Housekeeping and laundry
- Client documentation
- Event Planning
- Data Entry
- Microsoft office
- Risk Management
- Time Management
- Office Management
- Customer Service
- Inventory Control
- Project Management
- Document Management
- Event Planning
- Team Leadership
- Great Performance
- Medication Administration
- Budgeting and financial management
- Clean Driving Record
Education and Training
other,other
awards and accomplishments
- Deans list winter 2021 in University of Manitoba.
- Award for Volunteering Experience
- Class president in high school school, year 11
- Excellent and reliable baby sitter
- clean driving record
Timeline
Medical Claims Examiner
Canada Life
11.2023 - 12.2024
House Manager/Disability Support Worker
Fair Fax
11.2022 - 11.2023
Child and Youth Care Practitioner
Roots Youth Care
12.2021 - 10.2022
Web Chat Agent/Customer Service Agent
TTEC
06.2020 - 11.2021
Administrative Assistant
Duracan LTD
08.2019 - 05.2020
Support Worker
main street project
01.2019 - 07.2019
Intern
Utopian Healthcare
Bachelor of Science - Health Administration
University of Manitoba
High School Diploma -
Starfield College
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