WHITNEY IDIAKE
WINNIPEG,CANADA
Summary
Highly organized and detail-oriented professional with extensive experience in both procurement and administrative support roles. Adept at managing vendor relationships, sourcing materials, negotiating contracts, and ensuring timely delivery of goods to meet organizational needs. Skilled in coordinating daily office operations, managing schedules, preparing reports, and maintaining efficient workflows. Proficient in inventory management, cost analysis, data entry, and using procurement software, with strong problem-solving skills. A proactive communicator and team player with a commitment to optimizing processes and delivering exceptional support to management and teams.
Overview
6
6
years of professional experience
Work History
Claims Processor
Canada Life
Winnipeg, Manitoba
04.2024 - 10.2024
- Corresponded with bereaved family members, Group Clients, Lawyers, Physicians, and/or Business Development to request outstanding claim requirements or communicate claims decisions.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Documented decisions on each claim based on research findings and applicable benefit plans.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
Claim Examiner
Canada Life
Winnipeg, Manitoba
11.2023 - 03.2024
- Review, examine, approve, and authorize insurance claims, ensuring accuracy and adherence to policy guidelines.
- Utilizing Microsoft software to enhance data storage, accessibility and security of client information and claims record
- Employing the use of coding languages particular through BEN to enhance the review of the process of the claim
- Demonstrated fast claim processing while ensuring accuracy in all evaluations
- Prepared detailed reports and documentation to support claim decisions and outcomes.
- Collaborated with other insurance agents and third-party vendors to facilitate claim resolution
- Reviewed and evaluated customer claims to determine coverage eligibility.
- Assessed claim accuracy according to company policies and procedures.
Web Chat Agent/Customer Service Agent
TTEC
Winnipeg, Manitoba
09.2022 - 11.2023
- Providing customer service by building a rapport with clients, addressing client enquiries, and providing solutions professionally
- Generating sales and promoting products/services
- Processing customer orders accurately and efficiently
- Collaborating with team members and other technical departments to develop best practice strategies for client service
- Documented all customer information accurately in the computer system, providing dated notes for future reference
- Worked closely with each customer to carefully resolve issues within a timely fashion
- Provided online demonstrations to educate customers on product features and online help resources
Administrative Assistant
Duracan LTD
Winnipeg, Manitoba
08.2020 - 07.2022
- Greeted visitors professionally, responded to inquiries, and directed them to appropriate personnel.
- Created travel arrangements for senior managers, according to their requirements.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Receives, screens, assesses, transfers telephone calls, and takes messages and data entries. Opens, closes, and transfers processing of information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Planned and organized events for the office, like important meetings, celebrations such as Christmas parties, or events to appreciate all staff.
- Entered data into spreadsheets using Microsoft Excel and proficient in all Microsoft Office programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Procurement Specialist
Concentrix
04.2020 - 06.2020
- Communicated with suppliers to obtain quotes and track order status
- Assisted in the evaluation and selection of suppliers
- Participated in supplier audits and performance reviews
- Provided administrative support for procurement projects and initiatives
- Assisted in the preparation of procurement reports and documentation
- Optimized supplier selection process, enhancing procurement efficiency and cost-effectiveness while maintaining quality standards
- Fostered strong relationships with suppliers, facilitating smoother negotiations and securing favorable terms for the organization
Administrative Assistant
Broadstreet Properties
01.2019 - 02.2020
- Provided comprehensive administrative support to the management team, including calendar management, scheduling meetings, and handling correspondence
- Coordinated and executed various office functions such as organizing meetings, preparing agendas, and taking minutes
- Managed office supplies inventory, placing orders, and ensuring stock levels were maintained
- Handled tenant inquiries and maintenance requests, ensuring timely and efficient resolution
- Supported property management activities by updating records, tracking lease agreements, and processing applications
- Implemented and maintained filing systems, both electronic and physical, ensuring easy retrieval of documents
- Proficiency with Microsoft Excel and all Microsoft Suite programs
- Conducted research and compiled data to support various projects and initiatives
- Collaborated with other departments to streamline processes and improve office efficiency
Administrative Assistant Intern
Losayi Farms LTD
- Detail-oriented Administrative Assistant intern at Losayi Farms with hands-on experience in office management, scheduling, and document preparation
- Supported daily operations by maintaining records, organizing meetings, and assisting with communications
- Proven ability to streamline workflows and provide efficient administrative support to the team
Education
Bachelor of Science - Health Administration
University of Manitoba
Winnipeg, MB06-2023
High School Diploma -
Starfield College
Lagos, Nigeria07-2017
Skills
- Project Management
- Microsoft office
- Event Planning
- Data Entry
- Administrative Support
- Data Analysis
- Market Research
- QuickBooks
- Risk Management
- ERP Systems SAP
- Procurement Strategy Development
- Negotiation Skills
- Time Management
- Office Management
- Customer Service
- Inventory Control
- Document Management
- Team Leadership
- Great Performance
Awards
- Award for Volunteering Experience
- Selected to be in the Leadership Program
- Class president in high school school, year 11
Timeline
Claims Processor
Canada Life
04.2024 - 10.2024
Claim Examiner
Canada Life
11.2023 - 03.2024
Web Chat Agent/Customer Service Agent
TTEC
09.2022 - 11.2023
Administrative Assistant
Duracan LTD
08.2020 - 07.2022
Procurement Specialist
Concentrix
04.2020 - 06.2020
Administrative Assistant
Broadstreet Properties
01.2019 - 02.2020
Administrative Assistant Intern
Losayi Farms LTD
Bachelor of Science - Health Administration
University of Manitoba
High School Diploma -
Starfield College
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