WHITNEY IDIAKE
Winnipeg,Canada
Summary
As a recent Health Studies graduate with a concentration in Health Policy/Plan/Evaluation from the University of Manitoba, I am a passionate and dedicated professional who is committed to making a difference in a company and its goals. My education and experience make me an ideal candidate for roles that require a deep understanding of customer care and ensuring the smooth running of the office. i am an Upbeat, smart, confident and reliable individual with friendly demeanor who is ready to work, understand, gain knowledge, energetic and passionate with a desire to provide a high level of support to customers, peers and management.. i also have 3 years of experience of Front desk and customer service.
Overview
4
4
years of professional experience
Work History
Medical Claims Examiner
Canada Life
Winnipeg, MB
11.2023 - 01.2024
- Input claim information and payments into company database.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information.
- Validated that all necessary documentation was included with each claim submission.
- Performed audits of submitted claims to validate accuracy of payment calculations.
- Verified insurance coverage and eligibility of patients for services rendered.
- Reviewed and processed medical claims for accuracy and completeness according to established guidelines.
- Documented file notes clearly and concisely in Mainframe applications like BEN, Microsoft Office and Outlook.
Web Chat Agent/customer Service Agent
TTEC Winnipeg
Winnipeg, MB
12.2021 - 08.2023
- Handled inbound customer chat conversations from various websites
- Asked open-ended questions to determine which products or services would be the best fit for customer's needs
- Documented all customer information accurately in the computer system, providing dated notes for future reference
- Worked closely with each customer to carefully resolve issues within a timely fashion
- Assisted the department with email-based and phone support when the call center was busy or short-staffed
- Provided online demonstrations to educate customers on product features and online help resources.
Disability Support Worker
Epic Opportunities Winnipeg
Winnipeg, MB
08.2021 - 12.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Assist with intake, orientation process of new clients, providing tours, reviewing house rules and expectations of programming, and facilitating workshops
- Support the efforts of all clients and colleagues, working collaboratively with multi-disciplinary team within the organization
- Assist in client-centered care plans and monitor activities and provide individual support as needed/required for case management
- Maintained accurate and confidential records of client's files and logging information and notes
- Ensure clients are informed of internal and external resources, services, and programs and if needed, advocate for clients to access services.
Administrative Assistant
Duracan LTD
Winnipeg, MB
10.2020 - 06.2021
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Created travel arrangements for senior managers according to their requirements
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Receives, screens, assesses, transfers telephone calls and takes messages and Data entries, open, close and transfer processing of information
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Front Desk Agent
1-800-got-junk
Winnipeg, MB
01.2020 - 07.2020
- Answered phones, responded to inquiries, took messages, Greeted customers in a professional and friendly manner
- Conducted market research to identify new sales opportunities
- Preparing, checking and completing payrolls,Data entry and Maintaining physical and electronic records
- Maintained strong relationships with existing clients by providing excellent customer service
- Planned conferences, travel plans and networking events to promote company's products, services, Scheduled reservations for groups and special events
- Participated in training sessions designed to keep up-to-date on changes within the industry
- Proficiency with Microsoft Office
Education
Bachelor of Health Studies in Health Policy/Planning/Evaluation -
University of Manitoba
06.2023
High School Diploma -
starfield College
07.2017
Skills
- Strong problem-solving ability, conflict resolution and decision-making skills
- Excellent in maintaining confidentiality of entrusted information
- Project Management Skills
- Utilized various teaching strategies to accommodate diverse learning styles and levels of understanding
- Documentation Skills
- Excellent use of all Microsoft office programs,Outlook and knowledgeable in BEN
- Knowledge of Indigenous community, history, and justice
- Developed and implemented workshops and educational sessions on health promotion, disease prevention, and healthy lifestyle habits for at-risk populations
- Facilitated group discussions and provided one-on-one support to individuals to promote positive behavior change
- Valid Driver's License and Safe driving skills
- Claims Processing
Details
English Pidgin (Nigeria)
References
References available upon request.
Timeline
Medical Claims Examiner
Canada Life
11.2023 - 01.2024
Web Chat Agent/customer Service Agent
TTEC Winnipeg
12.2021 - 08.2023
Disability Support Worker
Epic Opportunities Winnipeg
08.2021 - 12.2021
Administrative Assistant
Duracan LTD
10.2020 - 06.2021
Front Desk Agent
1-800-got-junk
01.2020 - 07.2020
Bachelor of Health Studies in Health Policy/Planning/Evaluation -
University of Manitoba
High School Diploma -
starfield College
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