Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Whitney Howell

Sault Ste. Marie

Summary

Dynamic hospitality professional with extensive experience at Marriott, excelling in strategic task assignment and employee scheduling. Proven track record in enhancing customer satisfaction through exceptional service and effective team collaboration. Proficient in POS systems, ensuring operational efficiency while fostering a positive work environment. Committed to maintaining high standards of workplace safety.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender Supervisor

Sports Centre
08.2018 - Current
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.

Server

Flashback Diner
01.2016 - 07.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Restaurant Manager

Marriott
08.2011 - 01.2016
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Graphic Design

Georgian College of Applied Arts And Technology
Barrie, None

Skills

  • Strategic task assignment
  • Employee scheduling
  • Menu development
  • Workplace safety
  • Proficient in POS systems

Certification

Smart Serve

Timeline

Bartender Supervisor

Sports Centre
08.2018 - Current

Server

Flashback Diner
01.2016 - 07.2018

Restaurant Manager

Marriott
08.2011 - 01.2016

Graphic Design

Georgian College of Applied Arts And Technology

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Whitney Howell