Whitney Diaz
Orange,CA
Overview
11
11
years of professional experience
Work History
Case Manager
MXM Legal
06.2023 - Current
- Meet with the Client Service Specialist for productivity meetings, to discuss territories, trend observations and initiatives.
- Proficient in managing email correspondence and providing timely responses to clients.
- Utilized Clio Grow system to efficiently draft and send legal documents to clients.
- Conducted telephonic communications with clients to address inquiries, provide updates, and offer assistance.
Sales And Service Expert
24 Hour Fitness
10.2021 - 07.2023
- Delivers personal sales targets to contribute to club monthly and quarterly budget performance -Regularly conduct face to face tours and present pricing options best for guest -Responsible for driving guests into club through sales strategy, outside lead collection and sales calls -Responsible to deliver quality customer service at a club that's been recognized as a top performer -Key contributor of engaged team atmosphere that has been recognized as one of the best in organization
Inventory
Walt Disney Company
06.2017 - 05.2023
- Maintained friendly and professional customer interactions
- Handle and solve guest concerns
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Front Desk. Wait Sta
Regency Grand Senior Living
03.2013 - 06.2014
- Greet clients as they arrive
- Answer the phone in a timely manner and direct calls to the correct offices
- Create and manage both digital and hard copy filing systems
- Handle bookings by phone, e-mail, letter, fax or face-to-face
- Schedule and confirm appointments and maintain event calendars
Education
Paralegal Certification - Paralegal Studies
Santa Ana College
Santa Ana, CA05.2025
Personal Trainer Coach -
ACT
Orange, CA02.2023
Associates Degree - Administration of Criminal Justice
Pasadena City College
Pasadena, CA12.2020
Skills
- G Suite Efficient
- Attention to Detail
- Telephonic Communication
- Problem Solving
- Adaptability
- Organization
Timeline
Case Manager
MXM Legal
06.2023 - Current
Sales And Service Expert
24 Hour Fitness
10.2021 - 07.2023
Inventory
Walt Disney Company
06.2017 - 05.2023
Front Desk. Wait Sta
Regency Grand Senior Living
03.2013 - 06.2014
Paralegal Certification - Paralegal Studies
Santa Ana College
Personal Trainer Coach -
ACT
Associates Degree - Administration of Criminal Justice
Pasadena City College
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