Whitney Chung
Toronto
Summary
An adaptable professional skilled in healthcare, hospitality, and gaming. Educated in Medical Office Assistance and certified in Smart Serve, CPR, and Food Handling, I excel in challenging environments. My experience ranges from customer service excellence at Grand Bizarre to strict compliance and player engagement at Casino Rama. My organizational skills and patient care dedication were further honed as a Medical Office Assistant. Fluent in Cantonese and English, I'm ready to contribute effectively to dynamic teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Grand Bizarre Supper Club
01.2021 - 02.2024
- Oversaw daily operations of the bar area, ensuring seamless service and an exceptional guest experience at the Grand Bizarre Supper Club
- Managed inventory and procurement of bottles, minimizing waste and optimizing stock levels to meet customer demand
- Led a team of bar staff, providing training and supervision to enhance service standards and efficiency
Table Game Dealer
Casino Rama
01.2019 - 12.2020
- Conducted table games such as Blackjack, Roulette, and Poker, ensuring fair play and adherence to casino rules and regulations
- Provided an engaging and efficient gaming experience, handling chips and payouts accurately while maintaining a courteous and professional demeanor with guests
Medical Office Assistant
GSH East Liberty Medical
01.2018 - 12.2020
- Managed patient appointments and records, ensuring accurate scheduling and updating of medical histories and contact information in the office database
- Assisted with patient preparation and facilitated communication between patients and medical staff, contributing to a streamlined and compassionate care environment
Education
Medical Office Assistance -
Trios College
01.2017
Patrick Fogarty Catholic Secondary School -
Patrick Fogarty Catholic Secondary School
07.2014
Skills
- Excellent customer service in healthcare and hospitality
- Quick and effective problem-solving abilities
- Quick mathematical calculations for game management
- Calm under high-pressure, fast-paced environment
- Quick learner, adaptable to new tasks and environments
- Excellent communication for player engagement
- Proficient in Microsoft Office and specialized software
Certification
- Smart Serve, Ontario, 05/01/16
- CPR Certificate, Ontario, 08/01/18
- Health & Safety, Safe Food Handling, Ontario, 09/01/22
Languages
Cantonese
English
Timeline
Bartender/ Server
Grand Bizarre Supper Club
01.2021 - 02.2024
Table Game Dealer
Casino Rama
01.2019 - 12.2020
Medical Office Assistant
GSH East Liberty Medical
01.2018 - 12.2020
Patrick Fogarty Catholic Secondary School -
Patrick Fogarty Catholic Secondary School
Medical Office Assistance -
Trios College
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