Whitney Charles
Oakville,ON
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Service Advisor
Tesla
Mississauga
04.2017 - 04.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Compiled reports detailing service volumes, team performance metrics, customer satisfaction ratings.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Education
High School Diploma -
John Cabot Catholic Secondary School
Mississauga, ON06-2010
Some College (No Degree) - Business Administration
Humber College
Toronto, ON01-2010
Skills
- Cost Estimation
- Complaint Handling
- Client Relations
- Travel Planning
- Reading Comprehension
- Escalation management
- Grammar
- Courteous demeanor
- Call Center Operations
- Scheduling
- Team Development
- Customer Service
Timeline
Service Advisor
Tesla
04.2017 - 04.2023
High School Diploma -
John Cabot Catholic Secondary School
Some College (No Degree) - Business Administration
Humber College
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