Whitney Brockington
Halifax,Canada
Summary
Experienced hospitality professional with a background spanning over two decades in the food service industry. Known for reliability, flexibility, and punctuality; with the ability to multitask and adapt on the fly to new situations. Strong interpersonal skills enable working well within a team and quickly connecting with guests. Diverse range of experience; from serving and leading to managing operations. Always dedicated to delivering exceptional, genuine service and nurturing a friendly atmosphere throughout.
Overview
12
12
years of professional experience
Work History
Server
Bicycle Thief
Halifax, NS
05.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
SERVER | FLOOR MANAGER
Tap & Barrel
Vancouver, BC, Canada
03.2022 - 05.2024
- Served + Managed a high-volume environment via thorough adherence to the steps of service
- Offered attentive and personalized service to guests, helping navigate menu selections and providing authentic recommendations
- Guided guests through an extensive local beer and wine program + robust cocktail menu
- Maintained a comprehensive knowledge of menus, modifiers and allergens
ASSISTANT PRODUCE MANAGER
Independent Grocer
Vancouver, BC, Canada
09.2020 - 03.2022
- Drove consistent grocery sales through effective merchandising and promotion implementation
- Ensured compliance with workplace and food safety standards
- Coordinated efficient restocking of grocery merchandise ensuring proper rotation and minimizing spoilage
- Hired and trained new team members
- Participated in quarterly inventory counts, monitoring KPIs and identifying areas of opportunity
SERVER | FLOOR MANAGER | AGM
Moxies Grill + Bar
Vancouver, BC, Canada
07.2013 - 01.2016
- Recruited, trained and mentored staff
- Maximized profits by managing food, beverage and labor costs
- Adhered to quality expectations and company standards
- Conducted daily pre-shifts and weekly departmental meetings to ensure organizational efficiency
- Oversaw weekly bar stock inventory and ordering across multiple vendors
- Created a fun and supportive work environment that encouraged teamwork and camaraderie among team members
Education
Hairstylist -
Compétences Outaouais
Gatineau, QCDiplome D'études Secondaires -
École Secondaire Mont-Bleu
Gatineau, QCSkills
- Strong attention to detail
- Exceptional communication skills
- Expert at guiding guests through menu selections and confidently upselling
- Extensive knowledge of food and beverage operations, including wine and spirit programs
- Able to work effectively in fast-paced environments
- Experienced in training and coaching team members
- Effective organization and administrative abilities, including ordering and inventory management
- Commitment to upholding workplace and food safety standards
- Proven track record of reliability, punctuality and professionalism
- Adaptable and flexible to the complex needs of a restaurant
Timeline
Server
Bicycle Thief
05.2024 - 01.2025
SERVER | FLOOR MANAGER
Tap & Barrel
03.2022 - 05.2024
ASSISTANT PRODUCE MANAGER
Independent Grocer
09.2020 - 03.2022
SERVER | FLOOR MANAGER | AGM
Moxies Grill + Bar
07.2013 - 01.2016
Hairstylist -
Compétences Outaouais
Diplome D'études Secondaires -
École Secondaire Mont-Bleu