Whitney Beckford
Brampton,ON
Summary
Proven Support Worker and Secretary with a track record of enhancing client wellness and safety at Father Ho Lung and Victim Services Division. Skilled in crisis intervention and emotional support, adept at fostering independence in clients with diverse needs. Excelled in team collaboration and critical thinking, significantly improving client satisfaction and outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Father Ho Lung (Jamaica)
06.2012 - 02.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Working with clients who suffer from mental illness to develop a sense of trust.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- brainstorming and coming up with activities to meet each clients unique need, which gave them a sense of belong and a feeling of inclusion.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Secretary
Victim Services Division
07.2011 - 12.2011
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Engaging clients who have been victims of all forms of abuse.
- Providing a safe space for clients to express themselves.
- Scheduling clients appointments based on their individual needs and providing a representative should they need support for court.
- Entered data into system and updated customer contacts with information to keep records current.
Education
No Degree - Prehealth Science
George Brown College
Toronto, ON01.2024
Associates Degree - Education Assistant And Community Support Worker
StonyHill Heart Academy
Kingston, Jamaica01.2010
High School Diploma -
Oberlin High School
St. Andrew Jamaica07.2009
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- The ability to use different strategies to calm patients with autism using music, exercise, sensory or fidget toys, going for a walk etc
- Coming up with solution to problems and critical thinking
- working in a team
- maintaining professionalism
- keen listener
- effective communicating
Languages
English
Native or Bilingual
Certification
First Aid and CPR level C
Fire Safety Certificate
Certificate in conflict resolution
singing, reading, volunteering
I have developed a habit of singing over the course of my life as a way of coping with the stressors of life. As such I am a active member of my church choir, I sing to my cousin who was diagnosed with autism to calm him in crisis situations and it works every single time, singing while gently stroking his hands gives him a feeling of safety which see causes him to lay still in my arms. Volunteering is my way of giving back to the community, helping to put a smile on the face of the vulnerable members of my community gives me a feeling of fulfillment, its like finding peace in knowing I along with my teammates have made a positive impression in someone else's life.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Support Worker
Father Ho Lung (Jamaica)
06.2012 - 02.2016
Secretary
Victim Services Division
07.2011 - 12.2011
No Degree - Prehealth Science
George Brown College
Associates Degree - Education Assistant And Community Support Worker
StonyHill Heart Academy
High School Diploma -
Oberlin High School
Similar Profiles
Phylene SamuelsPhylene Samuels
Execuve sous chef at JamaicaExecuve sous chef at Jamaica
Solmaz Khaghani RaziabadSolmaz Khaghani Raziabad
Doctoral Research Scientist at Max-Planck institute for heart and lung research (Department of Lung development and Remodelling)Doctoral Research Scientist at Max-Planck institute for heart and lung research (Department of Lung development and Remodelling)
JackiLynn BeachJackiLynn Beach
Administrative Assistant/Prior Authorization Specialist at Penn Highlands Lung Center Lung Innovations NetworkAdministrative Assistant/Prior Authorization Specialist at Penn Highlands Lung Center Lung Innovations Network