SAIMA AKTER
Amaya Express Restaurant
Scarborough,ON
2027
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Kitchen Hand
6 Months- Table setting
- Sequence of service
- Wine pairing
- Basic barista skills
- Basic cocktail making
- Serving customer
- Attention to detail
- Handling customer complaints
- Docket writing
- Setting up buffet table
- Stewarding
- Standard kitchen hygiene
- Prep.cook
- Dish washing
Cashier
1 Year 6 Months- Collaborated with team members to streamline service during peak hours.
- Provided exceptional customer service to enhance overall dining experience.
- Handled cash, credit, and digital payments accurately to minimize discrepancies.
- Assisted customers with menu inquiries and order placement.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer transactions efficiently using POS systems.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
1 Year 4 MonthsEducation
Diploma
Degree In BBA - Business
Skills
Good customer service & problem-solving skills
Good customer service & problem-solving skills
Customer service
Active listening
Critical thinking
Problem resolution
Team development
Microsoft PowerPoint
De-escalation techniques
Spreadsheets
Attributes
- Team player and leadership skills
- The ability to multitask and prioritize
- Self-motivation and self-discipline in achievement of goals
- Detail-oriented and efficient
- Reliable and willing to put hard work to achieve desire goal
- Interpersonal and fast learning skills
- Ambitious and energetic
References
- Sangay Wangachuk (Hotel Manager), +97517591525, Chingsans2013@gmail.com
- Deki (Owner Mobile Gallery), +97517393939, Dekisonam17756188@gmail.com
Timeline
Customer Service Representative
Warlmart Shoppkng Centre
01.2025 - 05.2026Read More
Kitchen Hand
Hotel Phuntsho Pelri
12.2022 - 06.2023Read More
Bangladesh Islam University
Degree In BBA from Business
Read More
Yorkdale Adult Learning Center
Diploma
Read More
Cashier
Amaya Express Restaurant
2025 - 07.2026Read More