Whendy Ortiz
Tustin
Summary
Seeking a long-term position in a medical practice that is progressive, and performance driven. To provide the delivery of high-quality individualized care and customer service, by utilizing medical knowledge of patient’s age, developmental status, spiritual and cultural diversity into the provision of patient care. Promoting safety and quality care that results in positive outcomes that support the medical practitioner’s mission and vision. I strive for new experiences with opportunities for career growth.
Overview
21
21
years of professional experience
1
1
Certification
1
1
Language
Work History
Medical Assistant
HOAG General Surgery / Colorectal
Newport Beach
10.2025 - Current
- Back Office Duties
- Rooming and vitals through EPIC system for doctors
- Preparation/organizing medical records
- Processing of all lab requisitions (entry, printing, and email)
- Responsible for exam room disinfection and organization
- In charge of setting up and assisting in medical procedures
- Staple / suture removals
Medical Assistant
HOAG Urology/Oncology
Newport Beach
02.2024 - 10.2025
- Procedural Medical Experience
- Collecting and preparing laboratory specimens for testing.
- Instructing patients on procedures and answering patient inquiries to make them feel at ease.
- In charge of setting up medical trays for procedures, such as Vasectomies, Cystoscopies, bladder instillations, catheter changes, hydroceles, biopsies.
Medical Assistant
Comprehensive Urology
Los Angeles
02.2005 - 02.2024
- Procedural Medical Experience
- Collecting and preparing laboratory specimens for testing
- Instructing patients on procedures and answering patient inquiries to make them feel at ease
- In charge of medical procedures, such as Urodynamics, Thermiva, PTNS, and Pelvic Floor Therapies, UroCuff, Pulse Wave Therapy
- Urodynamics study: an assessment of how the bladder and the urethra perform with storing and releasing urine.
- Thermiva vaginal rejuvenation: noninvasive procedure that utilizes radio frequency energy used to heat tissue to reclaim, restore, and revive feminine wellness.
- Doctor assistant: responsible for preparing the exam room and patient for routine cystoscopies, stent removals, dilations, and vaginal exams.
- Pelvic floor therapy: biofeedback techniques in conjunction with Kegel exercises teaching patients to properly contract muscles more efficiently to improve bladder control.
- Percutaneous nerve stimulation (PTNS) neuromodulation used to treat overactive bladder (OAB) and symptoms associated with urinary urgency, frequency, and urge incontinence.
- UroCuff: summarizes the results on a modified nomogram. Measures the amount of pressure generated by your bladder, your urine flow rate and amount of urine that you void. Patient begins to void into a flow meter. Bladder function is determined from interruption pressure vs. flow rate.
- Pulse wave therapy: Low-intensity extracorporeal shock wave therapy is a safe treatment for men with erectile dysfunction.
Education
Certified Phlebotomy Technician - Healthcare
Phlebotoy USA
Santa Ana, CA07-2026
Associated Technical College
Los Angeles, California01-2005
High School Diploma - undefined
Belmont High School
Los Angeles, California01-1997
Skills
- Back office: catheter changes (male/ female) Wound care for suprapubic catheter
- Front office: typing 70 words per minute experience with heavy incoming calls
- Cross trained to perform both administrative and clinical duties
- Interpersonal Skills: Providing high quality Patient Care
Certification
Certified medical assistant & cardiac technician (noninvasive)
LANGUAGES
Native English and Spanish speaker, advanced proficiency in reading and writing
Timeline
Medical Assistant
HOAG General Surgery / Colorectal
10.2025 - Current
Medical Assistant
HOAG Urology/Oncology
02.2024 - 10.2025
Medical Assistant
Comprehensive Urology
02.2005 - 02.2024
High School Diploma - undefined
Belmont High School
Certified Phlebotomy Technician - Healthcare
Phlebotoy USA
Associated Technical College