Whafika Zainab Muhajireen
Brampton,Canada
Summary
Detail-oriented medical receptionist with over five years of customer service experience in a busy healthcare clinic. Proficient in scheduling appointments, managing multi-line phone systems, and maintaining electronic medical records. Currently pursuing an advanced diploma in diagnostic imaging, enhancing knowledge of medical terminology and patient care. Highly organized and adaptable, committed to supporting efficient clinical operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Associate
Kunafas
Brampton, Ontario
05.2026 - Current
- Delivered exceptional customer service in fast-paced environment, fostering positive customer experiences.
- Managed multiple customer requests simultaneously, maintaining attention to detail for accurate order fulfillment.
- Process customer orders and payments accurately using POS systems.
- Collaborate with team members to ensure efficient workflow during busy periods.
- Maintain cleanliness and food safety standards.
- Prepared specialty desserts and custom cake orders, ensuring high presentation standards enhanced customer satisfaction.
Medical Office Receptionist
Complete Rehab Centre
Brampton, Canada
09.2024 - 06.2025
- Scheduled, confirmed, and rescheduled appointments, maintaining an organized clinic schedule.
- Greeted patients and visitors with professionalism to facilitate smooth check-in and enhance patient experience.
- Answered high-volume calls using a multi-line phone system to enhance communication.
- Maintained accurate electronic medical records and updated patient information to ensure compliance and support quality care.
- Verified patient demographics and performed front desk administrative duties efficiently.
- Processed patient payments while ensuring confidentiality of sensitive medical information.
- Collaborated with healthcare professionals to streamline daily clinic operations and improve service delivery.
Customer Service Representative
City of Brampton
Brampton, Canada
03.2023 - 07.2024
- Assisted customers with inquiries and registrations in-person and over the phone to enhance customer satisfaction.
- Delivered exceptional customer service while managing multiple responsibilities in a fast-paced environment.
- Registered clients for programs and managed facility bookings to ensure optimal resource utilization.
- Processed payments and balanced daily cash transactions accurately.
- Maintained accurate records while completing various administrative tasks.
Customer Service Representative
Home Depot
Brampton, Canada
01.2022 - 02.2023
- Resolved customer concerns efficiently, ensuring high satisfaction levels.
- Processed over 100 transactions daily, maintaining exceptional accuracy.
- Documented customer interactions in internal systems to improve follow-up and resolution tracking.
- Managed inventory and merchandising to ensure optimal product availability for customer needs.
Education
Advanced Diploma - Diagnostic Imaging Technology
Sheridan College
Brampton, ON, Canada01-2027
Skills
- Patient scheduling and registration
- EMR management
- Front desk management
- Phone systems operation
- Transaction handling
- Customer service
- Data entry accuracy
- Attention to detail
- Patient confidentiality practices
- Time management skills
- Organizational abilities
- Team collaboration strategies
- Office and Workspace
- Medical terminology proficiency
Certification
- Standard First Aid & CPR-C, 2023
- HIGH FIVE (PHCD)
Languages
- English
- Tamil
- French (Basic)
Timeline
Associate
Kunafas
05.2026 - Current
Medical Office Receptionist
Complete Rehab Centre
09.2024 - 06.2025
Customer Service Representative
City of Brampton
03.2023 - 07.2024
Customer Service Representative
Home Depot
01.2022 - 02.2023
Advanced Diploma - Diagnostic Imaging Technology
Sheridan College