Whafika Muhajireen
Brampton,ON
Summary
Proactive and detail-oriented professional with over two years of experience in customer service, data management, and administrative support. Proven track record of handling high-volume tasks accurately and efficiently, while maintaining confidentiality. Equipped with strong communication, problem-solving, and organizational skills. Eager to contribute to a dynamic team and grow within an organization that values innovation and continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Complete Rehab Centre
03.2024 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
City of Brampton
03.2023 - 01.2024
- Delivered exceptional customer service, handling a high volume of inquiries and resolving issues promptly and effectively
- Managed customer accounts, ensuring that all records were updated accurately and confidentially
- Collaborated with other departments to ensure seamless service delivery and problem resolution.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Home Depot
02.2022 - 01.2023
- Provided knowledgeable and friendly service, effectively resolving customer complaints and enhancing overall satisfaction
- Processed over 200 customer transactions daily with high accuracy, maintaining confidentiality of customer information
- Assisted with billing inquiries, providing clear explanations and solutions, which led to a 10% increase in customer retention
- Utilized CRM systems to track customer interactions and maintain detailed records, improving customer follow-up
- Supported inventory management by tracking customer orders and assisting with stock replenishment.
Sales Associate/Cashier
Homesense/Winners (TJX)
09.2020 - 11.2021
- Facilitated smooth customer transactions, including cash, credit card, and returns, maintaining excellent accuracy and service standards
- Assisted with merchandising by restocking and organizing product displays, contributing to a 20% increase in sales during promotional periods
- Trained new hires on store policies, customer service techniques, and sales procedures, enhancing team performance
- Handled customer inquiries about products and store policies, providing knowledgeable advice and improving customer satisfaction
- Participated in inventory counts and loss prevention measures, helping to reduce shrinkage.
Education
Biotechnology Technologist -
Humber College
Skills
- Problem Solving
- Attention to Detail
- Time Management
- Communication
- Google workspace
- Data Entry and Management
- Customer Service Excellence
- Workflow Optimization
- Office Administration
Certification
First Aid/CPR (2023)
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Administrative Assistant
Complete Rehab Centre
03.2024 - 10.2024
Customer Service Representative
City of Brampton
03.2023 - 01.2024
Customer Service Representative
Home Depot
02.2022 - 01.2023
Sales Associate/Cashier
Homesense/Winners (TJX)
09.2020 - 11.2021
First Aid/CPR (2023)
Biotechnology Technologist -
Humber College
Similar Profiles
Randi ConnellyRandi Connelly
Occupational Therapist at Family of Kidz Therapy - Complete RehabOccupational Therapist at Family of Kidz Therapy - Complete Rehab
Heaven TalleyHeaven Talley
Unit Clerk at Complete Care Rehab Subacute FacilityUnit Clerk at Complete Care Rehab Subacute Facility
Victoria HesseeVictoria Hessee
PTA-PRN at Complete Pulmonary RehabPTA-PRN at Complete Pulmonary Rehab