Weston Hough
Banning
Summary
Seasoned Service Manager bringing 30+ years of motorsports experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
23
23
years of professional experience
Work History
Service Manager
Indian Motorcycles Of Redlands
07.2010 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Analyzed service reports to identify areas of improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Resolved customer complaints in professional and timely manner.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Finance Manager
North Counties House Of Motorcycles
06.2007 - 08.2008
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Explained very technical financial information to applicants in easy to understand language.
Vehicle Salesperson
Mountain Motorsports
03.2001 - 06.2007
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted clients in completing necessary paperwork accurately and promptly for smooth transaction completion.
- Qualified buyers by matching requirements and interests to various motorcycle, ATV, watercraft, and RVs and discussing finance options.
Education
No Degree - General Education
Santa Monica College
Santa Monica, CACertificate of Completion - Motorcycle Mechanics
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ11.1990
Skills
- Service Scheduling
- Coaching and Mentoring
- Revenue Generation
- Problem-Solving
Scuba diving, Skydiving, Sailing
The adrenaline rush of these activities is like no other experience
Timeline
Service Manager
Indian Motorcycles Of Redlands
07.2010 - Current
Finance Manager
North Counties House Of Motorcycles
06.2007 - 08.2008
Vehicle Salesperson
Mountain Motorsports
03.2001 - 06.2007
No Degree - General Education
Santa Monica College
Certificate of Completion - Motorcycle Mechanics
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
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