Summary
Overview
Work History
Education
Skills
Timeline
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Westely King Thomas

San Francisco

Summary

Dynamic professional with extensive experience in financial reconciliation and administrative duties at Pyramid Global Hospitality and Tuscan Inn. Proven ability to optimize workflows and enhance customer service through effective training development. Recognized for maintaining high standards of honesty and ethics while achieving operational excellence in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Bus Operator

WeDriveU
South San Francisco
05.2024 - 09.2025
  • Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
  • Attended regular training sessions and safety meetings related to new policies and procedures, or updates in technology used within the transit system.
  • Followed established schedules for pick-up and drop-off points along designated routes within San Francisco and the greater Bay Area.
  • Adhered to all traffic laws and regulations including speed limits, stop signs.
  • Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.

Night Auditor

Pyramid Global Hospitality
Berkeley
06.2022 - 04.2024
  • Managed nightly financial transactions and reconciled discrepancies.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Prepared detailed reports on daily revenue and occupancy statistics.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Provided exceptional customer service to guests during late-night hours.

Security Supervisor

United Security Specialist
Santa Clara
05.2020 - 09.2023
  • Conducted regular inspections of premises to identify potential security risks.
  • Developed and implemented emergency response plans for various scenarios.
  • Supervised security personnel to ensure safety protocols were followed.
  • Trained new staff on security procedures and company policies.
  • Coordinated with local law enforcement during incidents and investigations.
  • Monitored surveillance systems to detect suspicious activity in real-time.
  • Created detailed reports on security incidents and operational procedures.
  • Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.

Valet Supervisor

Propark Parking Systems
San Francisco
10.2018 - 04.2020
  • Supervised valet team to ensure efficient vehicle retrieval and parking.
  • Trained new staff on company procedures and customer service standards.
  • Coordinated vehicle flow during peak hours to optimize guest experience.
  • Implemented safety protocols to protect vehicles and staff during operations.
  • Resolved customer inquiries and complaints promptly and professionally.
  • Conducted regular evaluations of team members to enhance skill development.
  • Monitored performance metrics to identify areas for operational improvement.
  • Scheduled shifts for team members and managed time off requests.
  • Assisted with hiring processes such as interviewing candidates and conducting background checks.

Valet Driver

Towne Park
San Francisco
09.2016 - 10.2018
  • Parked and retrieved vehicles promptly for customer convenience.
  • Assisted guests with luggage and provided excellent customer service.
  • Communicated effectively with team members to coordinate parking operations.
  • Ensured accurate record-keeping of vehicle keys and parking assignments.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Conducted billing and processing for all of guets vehicles using the hotels POS system

Night Auditor

Tuscan Inn
San Francisco
01.2015 - 09.2016
  • Managed night audit procedures according to Tuscan Inn standards.
  • Balanced daily financial transactions and verified guest accounts.
  • Processed check-ins and check-outs for late-night guests efficiently.
  • Generated financial reports and ensured accurate record-keeping nightly.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Documented wake-up requests and set up automatic calls in system.

Education

Some College (No Degree) - Business Education

City College Of San Francisco
San Francisco

Skills

  • Financial reconciliation
  • Problem solving
  • Training development
  • Time management
  • Team supervision
  • Schedule adherence
  • Workflow optimization
  • Honest and ethical
  • Bookkeeping
  • Microsoft outlook, word, and Excel
  • Workplace organization
  • Customer service
  • Positive reinforcement strategies

Timeline

Bus Operator

WeDriveU
05.2024 - 09.2025

Night Auditor

Pyramid Global Hospitality
06.2022 - 04.2024

Security Supervisor

United Security Specialist
05.2020 - 09.2023

Valet Supervisor

Propark Parking Systems
10.2018 - 04.2020

Valet Driver

Towne Park
09.2016 - 10.2018

Night Auditor

Tuscan Inn
01.2015 - 09.2016

Some College (No Degree) - Business Education

City College Of San Francisco

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Westely King Thomas