Wesley Reimer
Victoria
Summary
Professional Individual with 5 years of management experience. Dedicated to team building and communication amongst employees. Committed to the health and well being of employee's and enhancing skill levels to further interdepartmental cooperation. Comfortable with complex documents, data entry and software. Knowledgeable in operating systems, Windows 7-11, as well as specializing in computer components and trouble shooting hardware and software issues.
Overview
14
14
years of professional experience
Work History
Manager
Memory Express
05.2021 - Current
- Directing a team of 12-14 employees, and collaborating with other management staff.
- Using front and back end software to evaluate sales on a daily and monthly basis, while maintaining track of inventory and enhancing store operations.
- Onboarding new employees with training and new hire documentation, as well as cross-training existing employees to maximize team agility and knowledge.
- Developed and maintained relationships with customers and suppliers.
- Adjusted job assignments to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Accomplished multiple tasks within established timeframes.
- Quick adaptable problem solving to abrupt and unexpected situations.
Customer Service Representative
Memory Express
03.2019 - 05.2021
- Troubleshooting PC's, laptops and custom builds.
- Working with technicians to learn and adapt to changing computer hardware, the issues that arise and how to solve it.
- Assembling basic components of computer hardware (CPU, Motherboard, RAM, SSD), as well as assembling PC's.
- Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, with special focus to meeting their needs, time frame and budget.
- Providing complete and detailed notations for serviced PC's, before and after customer pickup.
Express Clerk Manager / Platform Loader
Greyhound
05.2011 - 04.2018
- Managing an office environment.
- Complete shipping manifests, organize waybills, daily reports, keeping track of monies and other important paperwork up to and including various data entry.
- Working with dedicated software (C-trips, Express).
- Being able to prioritize certain duties while being aware of time restrictions.
- Inspecting packages and shipments for damage and correct shipping details.
- Maintaining hygienic atmosphere's for passengers and drivers.
- Day to day maintenance of various buses in fleet.
- Using strong communication while ground guiding busses and trucks.
Education
High School Diploma -
John Barsby Community School
Nanaimo, BC2008
Skills
- Staff Management
- Implementing policies and procedures
- Strong knowledge of computer components
- Proficient in software: AX POS, CPOS, Dynamics365, PowerBI and various other Microsoft software
- Quick learner (Able to learn new software quickly)
- Adaptable to new situations, procedures and software
- Data entry and clerical support
- Time management skills
- Strong organizational skills
Timeline
Manager
Memory Express
05.2021 - Current
Customer Service Representative
Memory Express
03.2019 - 05.2021
Express Clerk Manager / Platform Loader
Greyhound
05.2011 - 04.2018
High School Diploma -
John Barsby Community School
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