Wesley Johnson
Bakersfield
Summary
Resourceful professional in installation, maintenance, and repair with a knack for completing tasks efficiently and productively. Possess specialized skills in troubleshooting, preventive maintenance, and equipment safety protocols. Excel in time management, problem-solving, and teamwork to deliver high-quality workmanship on schedule. Great customer communication skills. Many years experience in retail sales in the time and automotive industry.
Overview
2026
2026
years of professional experience
Work History
Service Technician
Pape Material Handling
Bakersfield
02.2023 - Current
- Adhered to quality assurance procedures during every stage of the service process.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Examined previously completed work for accuracy.
- Repaired faulty components such as motors, pumps, valves, switches.
- Maintained accurate records of service calls, repairs, and parts used.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Inspected equipment for proper operation and safety hazards prior to use.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Provided technical support to customers over the phone and in person.
- Prepared job assignment reports and forms for accountability and traceability.
Branch Manager
JM Equipment
Bakersfield
08.2021 - 02.2023
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Managed staff scheduling, hiring and training processes.
- Resolved escalated customer complaints in a timely manner.
- Identified opportunities for process improvement initiatives within the branch.
- Designed sales and service strategies to improve revenue and retention.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Supported outside sales force in servicing and obtaining new business.
Service Technician, Service Advisor
ML Forklifts
Bakersfield
10.2015 - 08.2021
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Maintained certifications and completed training on systems and components.
- Kept records of parts and equipment used in projects to update inventory.
- Completed scheduled appointments on time to drive quality service.
- Prepared job assignment reports and forms for accountability and traceability.
- Adhered to quality assurance procedures during every stage of the service process.
- Trained new team members on service processes to increase productivity.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Developed preventive maintenance procedures and schedules.
- Examined previously completed work for accuracy.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Tested repaired items to ensure functionality before returning them to customers.
- Diagnosed problems and determined solutions for various customer issues.
Service Technician, Service Advisor
ML Forklifts
Bakersfield
Education
High School Diploma -
Arvin High School
Arvin, CA05-1990
Skills
- Equipment maintenance
- Troubleshooting techniques
- Quality assurance
- Performance calibration
- Customer relationship management
- Sales strategies
- Inventory management
- Effective communication
- Problem resolution
- Time management
- Team leadership
- Multitasking
- Work documentation
- Customer relations
- Warranty repair
- Cost estimation
- Inventory oversight
- Organizational skills
- Computer skills
- Service reports
Languages
Spanish
Limited
Timeline
Service Technician
Pape Material Handling
02.2023 - Current
Branch Manager
JM Equipment
08.2021 - 02.2023
Service Technician, Service Advisor
ML Forklifts
10.2015 - 08.2021
Service Technician, Service Advisor
ML Forklifts
High School Diploma -
Arvin High School