Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Wesley Dobbin

Thorndale,ON

Summary

Dynamic and results-driven professional with a strong entrepreneurial background and a proven ability to build and maintain lasting client relationships. Leveraging my experience in managing a successful business, I bring a client-centric mindset, exceptional communication skills, and a deep understanding of delivering personalized financial solutions. Adept at identifying client needs, providing outstanding service, and cultivating trust to drive customer loyalty and satisfaction. Passionate about helping clients achieve their financial goals through thoughtful advice, tailored support, and a commitment to excellence. Ready to bring a proactive, relationship-focused approach to the Client Advisor role at RBC.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Online Business Owner

Happyy
05.2018 - Current
  • Engage with B2B and B2C clientele, servicing questions and transactions, along with providing resolution to customers' concerns and requests.
  • Manage an e-commerce site to market footwear and clothing's inventory. Leveraging my knowledge of technology, search engine optimization, and marketing to deliver a friendly and easy experience. Resulting into 5000+ sales since creation.
  • Provide expertise on various footwear and clothing products. Offering advice and knowledge of products to fulfill customer satisfaction and closing of sale.
  • Build customer confidence by providing communication, conflict resolution and relentless work ethic for customers wants and needs, translating to a growing volume of clients.

Machine Operator

Dr. Oetker
01.2024 - 11.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Warehouse Clerk

Canada Post
11.2021 - 12.2023
  • Use MLCOR mail processing equipment to sort and collate mail.
  • Identify Issues or possible improvements in the workflow, providing feedback and recommendations to superiors.
  • Load parcels onto processing equipment, remove non-processable packages to maintain continuous sorting feed.
  • Monitoring, inspecting and proposing measures to correct or improve products meet quality standards.

Education

Canadian Securities Course - Banking And Finance

Canadian Securities Institute
Toronto, ON

Diploma - Business Entrepreneurship-management

Fanshawe College of Applied Arts And Technology
London, ON
05.2022

Graduate Certificate - Computer Science

Fanshawe College of Applied Arts And Technology
London, ON
12.2022

Skills

  • Customer acquisition
  • Customer service
  • Negotiation
  • Communication
  • Relationship management
  • Product knowledge
  • Interpersonal skills
  • Decision-making

Languages

English
Native or Bilingual
Spanish
Limited Working

Certification

  • Capabilities in Business Analysis | Skillshare (2024)
  • Google Analytics | Google Workshop (2024)
  • E-Commerce and Digital Marketing Fundamentals | Google Workshop

Timeline

Machine Operator

Dr. Oetker
01.2024 - 11.2024

Warehouse Clerk

Canada Post
11.2021 - 12.2023

Online Business Owner

Happyy
05.2018 - Current

Canadian Securities Course - Banking And Finance

Canadian Securities Institute

Diploma - Business Entrepreneurship-management

Fanshawe College of Applied Arts And Technology

Graduate Certificate - Computer Science

Fanshawe College of Applied Arts And Technology

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Wesley Dobbin