Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wesley Chea

Summary

With over 6 years of experience in the dealership industry, spanning from sales to parts, I have developed and refined my skills, work ethic, teamwork, and leadership abilities to meet the highest standards. Throughout my career, I have cultivated strong relationships with individuals across various departments such as service, sales, parts, detailing, and warranty/internals. This has provided me with a comprehensive understanding of how each role within the dealership contributes to its overall success. Drawing from this broad perspective and extensive experience, I am confident in my abilities and optimistic about my current and future endeavors. My sole aspiration is to continually progress and expand my knowledge to become the best version of myself in my career.

Overview

7
7
years of professional experience

Work History

Assistant Parts Manager

Policaro Acura
03.2023 - Current
  • Assisted Parts Manager in month end procedures such as Archiving all needed reports for reconciliations.
  • Offset month end inventory discrepancies.
  • Review All next day appointments on a daily basis to ensure all parts and updates on work orders are properly taken care of in a timely manner.
  • Close all available invoices for month end and assist service with any parts updates to close any open work orders to achieve targeted goals.
  • Update Monthly numbers for weekly meetings to see current and projected goals such as Dollars per RO, GP, SPG quote times, accessories, and tires.
  • Attend and participate in Monthly Fixed Operation meetings to review targets, goals and action plans.
  • Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
  • Managed inventory for current trends in work order repairs, recalls, retail sales, and tire season bookings.
  • Conducted regular audits of parts inventory to minimize discrepancies, aged inventory and maintain accurate counts for readily available parts.
  • Assisted in training new employees on parts department processes, improving their productivity, knowledge, and understanding of the role.
  • Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Run Monthly aged inventory and non returnable parts for obsolescence returns and monthly write offs.
  • Duties also consisted of previous responsibilities of past Parts Advisor positions.

Parts Advisor

H.J Pfaff Audi
11.2022 - Current
  • Assist between service technicians & advisors, along with retail and wholesale clients in recommending parts and accessories needed for work orders
  • Managed shipment, receipt & delivery of parts in an efficient and timely manner with correct paperwork processes (including parts returns & exchanges, cores, damaged parts, warranties and after-market purchase orders)
  • Collaborate with all dealership departments on a daily basis to drive operational excellence and efficiency

Parts Advisor

Maple Honda
09.2020 - 11.2022
  • Liaised between service technicians & advisors, retail and wholesale clients in determining parts and accessories requirements for individual work orders and customer needs
  • Handled shipment, receipt & delivery of parts in an efficient and timely manner with correct paperwork processes (including parts returns & exchanges, cores, damaged parts, obsolescence, canceled orders, warranties and after-market purchase orders)
  • Sourced, located and ordered all parts to be filled for service work orders, wholesale and retail orders to ensure timely delivery within deadline expectations
  • Assisted Parts Management in coding stock orders, back-order releases, bypass orders and credits to verify correct dollar amounts billed and received for accounting
  • Coached and trained advisors on current and new processes implemented in the Parts department to ensure targets are met and exceeded with monthly assessment of KPIs on an individual basis and as a team
  • Submitted stock and special orders to secure critically back-ordered (CBO) parts in the confirmed supply queue
  • Maintained cleanliness and organization in the department and periodically completed inventory counts, monthly bin counts, obsolescence counts and disposal of warranty parts
  • Managed stock levels optimally and subsequently reduced aged inventory as a whole by20%
  • Grew year-over-year profitability by15% by assessing market trends, upselling associated parts and strategically promoting packaged offers
  • Increased year-over-year volume of parts sold and customer accounts within wholesale by15%
  • Improved year-round tire sales by focusing on promotions, tire displays and educating customers on tire safety, usage and performance

Genesis Experience Manager

Genesis Mississauga
07.2019 - 08.2020
  • Provided customers with Genesis-At-Home test drives for a complete brand experience in purchasing a vehicle with the utmost satisfaction and convenience
  • Created longstanding and trusting relationships with clients with the highest standard of customer service
  • Ensured credit approvals for lease and finance options and processed all paperwork for finalized transactions
  • Managed trade-in vehicles and estimations utilizing programs such as vAuto and in-person inspections
  • Assured perfect CSI & KPI scores from our customers for Genesis vehicles sold by delivering the highest quality product with a luxurious service to match

Sales Consultant, BDC

Toronto Hyundai & Yorkdale Genesis
05.2018 - 06.2019
  • Served as the primary sales contact and expert for the Hyundai line of vehicles and credit options, including financing and leasing, at the Business Development Centre (BDC)
  • Assisted the senior manager as the secondary sales associate for the company's Genesis line of luxury vehicles in deal-making efforts
  • Managed100+ inquiries per month, set appointments and meet with prospective clients face-to-face with an excellent customer service attitude and a strategic sales approach
  • Assured perfect CSI & KPI scores from our customers for Hyundai and Genesis vehicles sold by delivering the highest quality product with a quality service to match

Customer Service Representative & Secure Desk Operator

TD Canada Trust
10.2017 - 04.2018
  • Served as the face of the bank with a proven natural ability to connect with our retail clients personally and professionally
  • Executed retail banking transactions, including deposits, withdrawals, FX's, wire transfers and client investment activities
  • Guided day-to-day customers, offer sound financial advice and collaborate closely with the Financial Advisor to achieve long-term solutions for our clients
  • Administered credit loans, overdraft protection and various other credit products using strong knowledge of interest rates and market trends, as well as industry regulations

Education

Newmarket Highschool
Newmarket

Skills

  • Program Knowledge: Reynolds Ignite, CDK, SalesForce, PBS, Microsoft office products, vAuto, DealerTrack
  • Customer service
  • Shipping and receiving
  • Staff training
  • Inventory management
  • Profit and loss tracking
  • Parts ordering
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Reliability

Languages

English
Full Professional

Timeline

Assistant Parts Manager

Policaro Acura
03.2023 - Current

Parts Advisor

H.J Pfaff Audi
11.2022 - Current

Parts Advisor

Maple Honda
09.2020 - 11.2022

Genesis Experience Manager

Genesis Mississauga
07.2019 - 08.2020

Sales Consultant, BDC

Toronto Hyundai & Yorkdale Genesis
05.2018 - 06.2019

Customer Service Representative & Secure Desk Operator

TD Canada Trust
10.2017 - 04.2018

Newmarket Highschool

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Wesley Chea