Wesam Alsawalmeh
Ontario
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Cashier
Falak hookah lounge
Ontario
2023.08 - Current
- Processed customer transactions efficiently with cash register systems.
- Assisted customers in selecting products and answering inquiries.
- Maintained cleanliness and organization of the lounge area.
- Managed inventory levels of hookah supplies and accessories.
- Provided excellent service to enhance customer experience and satisfaction.
- Handled customer complaints professionally and resolved issues promptly.
Restaurant Manager
Zaki restaurant
Fontana
2020.06 - 2023.07
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained staff on food safety standards and operational procedures for compliance.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented promotional strategies to enhance customer engagement and sales growth.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
Assistant Manager
Sheesh Lebanon restaurant
Lake Forest
2017.08 - 2019.12
- Supervised daily operations to ensure smooth restaurant functionality.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on service standards and operational procedures.
- Managed inventory levels and ordered supplies as needed for service.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to maintain quality food presentation.
- Implemented sanitation protocols to ensure compliance with health regulations.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Cashier
Dalia’s pizza
Rancho Cucamonga
2016.10 - 2018.01
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Assisted customers with product inquiries and provided excellent service.
- Supported training of new cashiers on procedures and best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor Of Business Administration - Business Administration
Al Al-Bayt University
2012.08 - 2016.02
Skills
- Cash register operation
- Inventory management
- Customer engagement
- Transaction processing
- POS systems
- Customer relationship management
- Problem solving
- Effective communication
- Team leadership
- Time management
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Customer Service Cashier
Falak hookah lounge
2023.08 - Current
Restaurant Manager
Zaki restaurant
2020.06 - 2023.07
Assistant Manager
Sheesh Lebanon restaurant
2017.08 - 2019.12
Cashier
Dalia’s pizza
2016.10 - 2018.01
Bachelor Of Business Administration - Business Administration
Al Al-Bayt University
2012.08 - 2016.02