Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Wes Wilkinson

Edmonton

Summary

Dynamic Territory Service Manager at Mac's Convenience Stores Inc. with a proven track record in operational efficiency and budget management. Enhanced team productivity through effective coaching and mentoring, while negotiating vendor contracts to achieve significant cost reductions. Committed to fostering strong relationships and delivering exceptional customer service in all interactions.

Overview

24
24
years of professional experience

Work History

Territory Service Manager

Mac's Convenience Stores Inc.
05.2005 - 04.2025
  • Responsible for Facilities and Maintenance in 140 Convenience Stores in Western Canada.
  • Facilitated open channels of communication between internal departments and external partners, fostering collaboration toward shared goals.
  • Streamlined operations for increased efficiency, implementing strategic plans to optimize workload distribution.
  • Negotiated favorable contracts with vendors, resulting in reduced costs for parts and supplies.
  • Enhanced team productivity by implementing effective training programs for service technicians.
  • Reduced equipment downtime by establishing proactive maintenance schedules and ensuring timely repairs.
  • Oversaw the recruitment and onboarding process for new service technicians, ensuring a seamless integration into the team.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Clubhouse Manager

Edmonton Golf and Country Club
04.2001 - 01.2005
  • Demonstrated commitment to continuous improvement by attending industry conferences and seminars to stay updated on current trends in club management.
  • Responsible for coordinating and managing over 100 yearly events including tournaments, weddings, and member gatherings.
  • Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
  • Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.

Education

College Diploma - Business Management, Hotel/Restaurant Management

SAIT
Calgary, AB
04-1990

Skills

  • Operational efficiency
  • Coaching and mentoring
  • Compliance management
  • Customer service
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Relationship building
  • Preventive Maintenance
  • Project management
  • Budget management

Interests

  • Enjoy coaching and participating in soccer for overall physical and mental well-being
  • I like working with my hands and fixing things

Timeline

Territory Service Manager

Mac's Convenience Stores Inc.
05.2005 - 04.2025

Clubhouse Manager

Edmonton Golf and Country Club
04.2001 - 01.2005

College Diploma - Business Management, Hotel/Restaurant Management

SAIT

Similar Profiles

CREATE PROFILE
Wes Wilkinson