Wes Springer
Leduc County,AB
Summary
Dynamic leader with a proven track record at Wholesale Trailers, & Coachworks RV & Marine, enhancing operations & driving business development by over 1000% at both dealerships. Skilled in sales negotiation & operations management. Adept at vendor sourcing & fostering team efficiency. Excels in leveraging advertising & CRM tools to exceed business objectives. Encouraging manager & analytical problem-solver with talents for team building, leading & motivating, as well as excellent customer relations aptitude & relationship-building skills. Proficient in using independent decision-making skills & sound judgment to positively impact company success.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
35
35
years of professional experience
Work History
General Manager of Operations
Springer Sales & Solutions
Leduc County, Canada
09.2020 - 08.2024
- Managed all aspects of local picker/crane truck operations
- Supervised business operations encompassing job coordination, employee training, and marketing
- Managed the sale of the business successfully
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Implemented CRM strategies to improve customer engagement and retention.
General Manager
Coachworks RV & Marine
Nisku, Canada
05.2007 - 08.2020
- Oversaw daily business functions such as budgeting, staffing, and scheduling
- Organized structured weekly meetings with department managers for feedback and addressing concerns
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coached team members across different departments in daily responsibilities
- Managed inventory for RV trailers, boats, and utility trailers
- Aligned prices with market standards while ensuring profitability
- Partnered with Marketing management on website presentation and various advertising platforms
- Streamlined communication between Finance, Sales & Service departments
- Enhanced customer experience by providing backup support for sales and service teams
- Launched innovative financial solutions in market
- Participated in vendor meetings nationwide to explore inventory opportunities in RV trailers, boats, and utility trailers
- Introduced PBS management software system, leading to improved dealership efficiency
- Attended annual industry expos showcasing RV trailers, boats, cargo and utility trailers
- Reduced costs through targeted operational improvement
- Established and maintained effective communication with staff members to ensure efficient operations.
- Negotiated with vendors to secure optimal pricing on materials and supplies.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
General Manager
Wholesale Trailers Alberta
Nisku, Canada
06.1996 - 05.2007
- Began career as sales representative
- Managed all aspects of daily business operations including budgeting, scheduling, inventory control, customer service and sales.
- Developed operational strategies through direct brainstorming sessions
- Increased annual sales volume from 100 trailers to over 1200 by 2006
- Evaluated suppliers by assessing quality and timeliness of deliveries to maintain tight cost controls, and maximize business operational efficiency.
- Managed all inventory to be competitive with the market.
- Attended dealer meetings and manufacturers throughout the states.
- Improved brand awareness by monitoring all marketing campaigns, fostering membership acquisitions, and business development.
- Launched and maintained a new website early on in business.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
Service Manager
Minute Muffler
Edmonton, Canada
06.1989 - 04.1996
- Engaged customers to identify service requirements
- Directed service technicians across an 8-bay facility
- Recruited and mentored technicians, enhancing department efficiency
- Followed up with customers during and after installations to verify satisfaction.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Established relationships with key clients, while maintaining existing customer base.
Education
Impact -
Marketing & Sales Management
Edmonton, Remote02.2014
Lean Six Sigma White Belt -
C.S.S.C
Edmonton, Remote07.2024
Deakerspike -
Sales Force Automation & CRM Analytics
Edmonton, Remote06.2019
First Canadian -
Sales Seminar (Insight Selling)
Sherwood Park07.2010
Joe Verde's -
Sales & Management
Edmonton09.2008
Amvic Sales Certified -
Amvic
Journeyman Red Seal Automotive Technician -
NAIT
EdmontonClass 3 Licensing (Air Brake) -
Gennaro Transport
Edmonton08.2022
Knuckle Boom Operator Certification -
Light Duty Boom Training
Edmonton08.2022
First Aid, PCST, CSTS, WHMIS, & Ground Disturbance -
AT Safety
Edmonton07.2022
Skills
- Effective Sales Negotiation
- Operations management
- Sales Presentations
- Vendor sourcing
- Team efficiency
- Analytical problem-solving
- Independent decision-making
- Experience with CRM Systems
- Cost Reduction
- Business Planning
- Sales leadership and management
- B2B Business Development
- Strategic Business Marketing
- Skilled in Contract Negotiation
- Profit and loss analysis
- Prospecting
- Customer Service
- Pipeline Management
- New Business Development
- Customer pre-qualifications
- Market Penetration
- Territory Management
- Client Relationship Building
Hobbies and Interests
- Snowmobiling & ATV's
- Diving into automotive projects
- Renovation Projects
- Business development & sales
- Spending time with family & dogs
Timeline
General Manager of Operations
Springer Sales & Solutions
09.2020 - 08.2024
General Manager
Coachworks RV & Marine
05.2007 - 08.2020
General Manager
Wholesale Trailers Alberta
06.1996 - 05.2007
Service Manager
Minute Muffler
06.1989 - 04.1996
Impact -
Marketing & Sales Management
Lean Six Sigma White Belt -
C.S.S.C
Deakerspike -
Sales Force Automation & CRM Analytics
First Canadian -
Sales Seminar (Insight Selling)
Joe Verde's -
Sales & Management
Amvic Sales Certified -
Amvic
Journeyman Red Seal Automotive Technician -
NAIT
Class 3 Licensing (Air Brake) -
Gennaro Transport
Knuckle Boom Operator Certification -
Light Duty Boom Training
First Aid, PCST, CSTS, WHMIS, & Ground Disturbance -
AT Safety
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