WERONIKA KOSELA
Stoney Creek,ON
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
A highly resourceful, energetic and competent administrator with over eight years of experience in providing the highest standard of administrative support. Having a proven ability to manage all aspects of front office duties and the ability to handle challenging requirements professionally and efficiently. Accustomed to sensitive, confidential data with proven computer literacy. An excellent team player. Collected under pressure. Detail oriented. Organized and efficient. Extremely motivated.
Overview
7
7
years of professional experience
Work History
MEDICAL SECRETARY / ADMINISTRATIVE ASSISTENT
McMaster University
11.2023 - Current
- Prepare, coordinate, and monitor physician on-call schedules, procedure schedules, clinics, and medical staff rounds.
- Write a variety of documents including correspondence, reports and meeting minutes.
- Schedule patient medical appointments and procedures.
- Coordinate calendars, arrange meetings, book rooms and make travel arrangements.
- Resolve scheduling and calendar issues, complaints, and conflicts.
- Use a dictaphone to transcribe a variety of documents and reports including minutes, patient files, medical reports, and manuscripts.
- Monitor budgets and reconcile accounts. Complete financial forms including travel expense reports, electronic cheque requisitions, purchase orders and journal entries.
- Process and reconcile clinical and third party service billings.
- Greet visitors, answer or redirect general inquiries in person, by telephone and via email and respond independently to inquiries that are specific in nature and require a thorough knowledge of established policies and procedures.
- Interact with patients and their family members who may be experiencing emotional or difficult situations.
- Ensure patients understand all instructions given to them for tests and medical procedures.
- Gather and compile information required for a variety of grant submissions and reports.
- Facilitate the collection of signatures required on grant applications and agreements.
- Conduct database, literature and web searches to locate and retrieve documents and articles.
- Prepare and book exam rooms ensure all materials are stocked, stored, and organized accordingly.
- Set up and maintain filing systems, both electronic and hard copy.
- Update and maintain information in a variety of databases.
- Update and maintain confidential files and records. Handle sensitive material in accordance with established policies and procedures.
- File, retrieve, and purge files.
- Monitor and order office supplies.
- Attend meetings and take minutes.
- Assemble, collate, and disseminate mailings.
- Open and distribute incoming mail and faxes, and arrange courier shipments.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
MEDICAL OFFICE ADMINISTRATOR
Hamilton Family Health Team
10.2021 - 11.2023
- Reviewed and sent medical records to other physicians upon request
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Maintained current and accurate medical records for patients
- Performed various administrative tasks by filing, copying and faxing documents
- Transcribed phone messages and relayed to appropriate personnel
- Checked patient insurance, demographic, and health history to keep information current
- Prepared and processed patient referrals and transfer requests
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Screen telephone calls for Pharmacist(s);
- Maintained confidentiality of patients data and condition to safeguard health information
OFFICE ADMINISTRATOR / PATIENT COORDINATOR
VERSO SURGERY CENTRE
01.2020 - 10.2021
- Acted as a liaison between patients, multidisciplinary health care team, and office manager
- Scanning of all medical records and importing correctly into patient charts
- Faxing prescription refills, referrals, and patient charts
- Registered new patients
- Reviewed and setup patient charts with all necessary documents
- Faxing consulting notes for referring physicians
- Preparing referrals and requisitions for patients - Ultrasound - MRI - CT scan - Sialogram - Barium Swallow test - Sleeping study test - Biopsy, etc
- Answering phone calls and triaging calls, scheduling and confirming appointments and addressing patient inquiries
- Managed company schedule to coordinate calendar and arrange travel
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Maintained confidentiality of patient data and condition to safeguard health information
OFFICE ADMINISTRATOR
PHYSIO SPORT MED
01.2017 - 01.2020
- Processing patient charts and insurance claims when required
- Maintaining medical records under company policies and procedures while ensuring patient confidentiality in compliance with HIPAA
- Registering new patients and updating existing patient demographics
- Reviewing, identifying, and correcting physician billing errors and submitting necessary visits to OHIP
- Assisting sport medicine physicians in a high-volume clinic by maintaining weekly schedules, and ensuring all diagnostic imaging is received on time
- Acting as back up for an existing office manager
- Processing compensation reports on a bi-weekly basis for all providers within the clinic
- Accountable for coordinating and consolidating payroll administration
- Implementing document management and distribution systems and maintaining an inventory of necessary forms and clinical supplies
- Maintained and operated the electronic health records and billing system
- Call patients regarding their balances and answer any questions they may have regarding billing
- Assist patients in completing necessary forms and documentation
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
Education
Medical Device Reprocessing Technician
CSA GROUP
2020
Bachelor - Early Childhood Care And Education
STUDIUM NAUCZYCIELKSIE IM TADEUSZA KOTARBINSKIEGO
POLAND / GORZOW WIELKOPOLSKI2009
Skills
- Proficient in Word, Outlook, Universal Scheduling, Practic Perfect, Nextech, Connecting Ontario, GNMI, Citrix, OTN HUB,Ocean, EPIC, Accuro, Microsoft 365, Excel
- Experienced in MVA, EHC, and WSIB paperwork and billing
- Responsible, well organized, proficient at multitasking, able to work under pressure
- Excellent phone manners & outstanding people skills
- Office Management
- Effectively navigated patient's communication taking into consideration varying medical, social and cultural needs
Languages
English
Polish
Hobby and Interests
Newborn and Family Photographer
I discovered my passion for photography in 2013. I have always loved the power of photography and its ability to capture one moment for eternity. That's why I find great joy in capturing these precious, fleeting moments for families that will be treasured forever.
My signature style is soft and precious. I am a person who is constantly learning how to be better in this profession.
https://www.luluphotos.ca/
Timeline
MEDICAL SECRETARY / ADMINISTRATIVE ASSISTENT
McMaster University
11.2023 - Current
MEDICAL OFFICE ADMINISTRATOR
Hamilton Family Health Team
10.2021 - 11.2023
OFFICE ADMINISTRATOR / PATIENT COORDINATOR
VERSO SURGERY CENTRE
01.2020 - 10.2021
OFFICE ADMINISTRATOR
PHYSIO SPORT MED
01.2017 - 01.2020
Medical Device Reprocessing Technician
CSA GROUP
Bachelor - Early Childhood Care And Education
STUDIUM NAUCZYCIELKSIE IM TADEUSZA KOTARBINSKIEGO
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