Weronika Andraszak
Hamilton,ON
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 10 years of Tourism and Medical experience. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Talented Administration Support goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
IT Consultant
AITO Solutions
03.2018 - 12.2018
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Collaborated cross-functional teams ensure alignment expectations deliver consistent high-quality results across various aspects projects.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
Spa Receptionist
Novo Spa
03.2017 - 09.2017
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Updated customer records and maintained accurate client information.
- Resolved client issues professionally, promoting a positive image of the spa brand.
Doctor's Office Assistant
PhD Mary Syty-Golda
09.2016 - 02.2017
- Completed clinic room inventories and restocked supplies.
- Facilitated patient clinic by greeting and rooming patients.
- Registered new patients in electronic medical record prior to scheduling appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Administration Officer
Synexus
01.2015 - 06.2016
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Created, prepared, and delivered reports to various departments.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Organized numerous events and conferences, coordinating logistics and maintaining clear communication with all stakeholders.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Coordinated with human resources department to handle payroll and personnel databases.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
Hotel Front Desk Receptionist
Hotel Kolegiacki
03.2013 - 01.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Delivered personalized services to VIP guests, ensuring they received top-notch accommodations during their stay.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Coordinated with vendors for repair and maintenance of hotel.
Education
Master of Science - Tourism Management
University of Life Sciences
Poznan, PolandMaster of Engineering - Agricultural Studies
University of Life Sciences
Poznan, PolandSkills
- Project Management
- Administrative Support
- Customer Relations
- Document Preparation
- Relationship Building
- Office Administration
- MS Office
- Team Collaboration
- Events Coordination
- Presentation Creation
Languages
Polish
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
IT Consultant
AITO Solutions
03.2018 - 12.2018
Spa Receptionist
Novo Spa
03.2017 - 09.2017
Doctor's Office Assistant
PhD Mary Syty-Golda
09.2016 - 02.2017
Administration Officer
Synexus
01.2015 - 06.2016
Hotel Front Desk Receptionist
Hotel Kolegiacki
03.2013 - 01.2014
Master of Science - Tourism Management
University of Life Sciences
Master of Engineering - Agricultural Studies
University of Life Sciences
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