Werlainy Costa

• Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
• Showcasing expertise in alcohol service and table management.
• Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
• Cultivated warm relationships with regular customers.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Ability to create a warm and welcoming atmosphere for guests, manage reservations, and coordinate with staff to ensure smooth operations.

• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.