Werisson Mendonca
Toronto,Canada
Summary
Property Manager Trainee
Sales/Leasing professional with 14 years of experience in CRM management, data analysis, and software development. Managed client relationships, negotiated sales opportunities, and supported team members in achieving sales targets and service standards. Skilled in Salesforce, data analytics, dashboard development, performance monitoring, handling customer inquiries, and contributing to business growth through proactive client-focused solutions.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Real Estate Agent
Century 21 Dream House
João Pessoa, PB, Brazil
02.2012 - 09.2022
- Managed residential property sales and leasing transactions from prospecting to contract execution.
- Built and maintained strong relationships with clients, landlords, and prospective tenants through consultative sales approaches.
- Conducted property showings and guided clients throughout the leasing and acquisition process.
- Delivered exceptional customer service and maintained high standards of client experience in fast-paced environments.
- Managed CRM activities, client communications, and sales pipeline follow-ups to maximize conversion opportunities.
Machine Operator
DSQ Construction
Ottawa, ON, Canada
06.2023 - 12.2025
- Operated 1-ton, 4-ton, and 10-ton rollers for asphalt and soil compaction on driveways, streets, and highways.
- Performed finish and intermediate rolling to achieve proper density and smooth surfaces.
- Maintained compliance with safety standards in high-risk job sites.
Project Analyst
Nubank
São Paulo, SP, Brazil
02.2020 - 06.2023
- Supported project execution within back-office operations by conducting data analysis and operational reporting, enabling more efficient processing of financial and customer service activities.
- Monitored and analyzed datasets within Salesforce, including case queues, service requests, and operational KPIs, to identify trends, track performance, and support project-driven process improvements.
- Assisted in case management operations as part of project initiatives, ensuring proper classification, tracking, and timely resolution of service cases in line with project objectives and SLAs.
- Processed and validated financial and customer documentation, ensuring data accuracy, completeness, and compliance with internal banking policies and regulatory requirements.
- Contributed to data governance initiatives within projects, performing data validation, quality assurance checks, and maintaining structured datasets to support reliable reporting and decision-making.
- Supported the delivery of projects aimed at improving customer data management, ensuring consistency across operational systems, CRM platforms, and compliance standards.
- Collaborated cross-functionally with operations, compliance, and technology teams to enhance data integrity, reporting accuracy, and back-office workflows as part of continuous improvement and project delivery efforts.
Data Analyst
Lopes Real Estate Consultancy
São Paulo, SP, Brazil
05.2016 - 12.2019
- Analyzed real estate market data to identify pricing trends, demand patterns, and investment opportunities.
- Developed dashboards and reports using Excel, Power BI, and SQL to support decision-making.
- Collected, cleaned, and validated large datasets from CRM and property databases to ensure accuracy.
- Conducted exploratory data analysis to uncover insights on property performance and sales cycles.
- Supported sales and marketing teams with data-driven insights to improve lead generation and conversion.
- Automated reports and data workflows, increasing efficiency and reducing manual effort.
Education
Computer Programming
Algonquin College
Ottawa, ON, Canada04-2025
MBA - Business Management
Getúlio Vargas Foundation - FGV
São Paulo, SP, Brazil12-2026
Postgraduate - Project Management
Foundation Institute of Administration - FIA
São Paulo, SP, Brazil05-2026
Bachelor - Business Administration
Paraíba State University
Campina Grande, PB, Brazil05-2015
Skills
- Real Estate & Coordination: Client Relations, Leasing Operations, Contract Coordination, Customer Service
- CRM & Business Systems: Salesforce, Excel, Power BI, Microsoft Office, Reporting & Documentation
- Operations & Analytics: KPI Tracking, Dashboard Reporting, Data Analysis, Process Improvement
- Project & Workflow Management: MS Project, Jira, PMBOK, Agile, Lean Six Sigma
Languages
English, Portuguese, Spanish
Certification
CAPM - PMI, PSM I - Scrum.org, PSPO I - Scrum.org, Leadership & Change - MIT Management Executive Education, Lean Six Sigma Black Belt - SSGI, Data Science - IBM, AWS Cloud Solutions Architect - AWS, OKR Certified Professional - International Scrum Institute, GIS, Mapping, and Spatial Analysis - University of Toronto, Financial CPA-20 - ANBIMA
Timeline
Machine Operator
DSQ Construction
06.2023 - 12.2025
Project Analyst
Nubank
02.2020 - 06.2023
Data Analyst
Lopes Real Estate Consultancy
05.2016 - 12.2019
Real Estate Agent
Century 21 Dream House
02.2012 - 09.2022
Bachelor - Business Administration
Paraíba State University
Postgraduate - Project Management
Foundation Institute of Administration - FIA
MBA - Business Management
Getúlio Vargas Foundation - FGV
Computer Programming
Algonquin College