Wentian Wang

• Outbound calling to solicit customer orders.
• Process inbound customer orders through the QuickBooks system.
• Upload EDI & ASN for some companies, such as Sobeys, Metro, Costco, and Nature's Emporium.
• Reply to customer’s emails & answer customer’s phone calls.
• Prepare the detailed report by using Excel for the manager if needed.
• Overtime might be needed if there is a pricing increase for the product, and send it separately to all the sales representatives & individual customers.
• Deliver the order to the customer if need, and maintain customer

relationship.

• Explore the potential customers.
• Perform other duties as assigned.

• Established company's social media presence on WeChat public

account and dianping.com.

• Planning and coordinating seasonal promotions, online campaigns, or road shows.
• Measured and assessed customer and employee satisfaction.
• Investigated consumer opinions through surveys and social media data mining.
• Ensuring ongoing communication with managers and other department leads.
• Building and developing relationships with key business stakeholders.

• Assisted in venue planning, organization of sales conferences and

meetings and guest speaker relations.

• Performing analysis from questionnaires to understand the needs of

customers.

• Helping in the development of ways to improve marketing campaigns and monitoring active marketing programs.

• Greeted guests promptly and consistently set professional tone with friendly assistance.
• Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
• Used clerical abilities to support needs of office staff and back up

administrative team members.