WENTAO LAI
Markham,Canada
Summary
Results-focused professional with a proven track record of exceeding revenue goals and driving business growth. Skilled in networking, lead generation, and creating effective business plans. Adaptable, proactive, and a quick learner with a strong work ethic and clear communication skills. Ready to join a dynamic team and support company objectives.
Overview
2
2
years of professional experience
Work History
General Manager
Fitness Connection
02.2024 - 07.2024
- Conducted regular meetings with staff to review performance, discuss objectives, and develop new business opportunities.
- Assisted in recruiting, training, motivating, coaching, evaluating personnel performance.
- Established policies and procedures for efficient operations of the business.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Membership Sales Advisor
Fitness Connection
11.2023 - 02.2024
- Performed 80-100 cold calls to generate leads for prospective clients.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified customer needs and tailored solutions accordingly.
- Followed up with customers post-sale for feedback on product satisfaction.
Assistant General Manager
GoodLife Fitness
07.2023 - 09.2023
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed financial reports to optimize budget allocation, leading to cost-effective solutions.
- Executed strategic sales plans to expand member base and revenue.
- Performed regular service calls with members to ensure satisfaction.
Fitness Advisor
GoodLife Fitness
09.2022 - 07.2023
- Performed 80-100 cold calls to generate leads for prospective clients.
- Developed personalized workout plans, enhancing client satisfaction and gym membership sales.
- Identified customer needs and tailored solutions accordingly.
- Resolved customer complaints in timely manner with empathy and understanding.
Education
High School Diploma -
Fort Richmond Collegiate
Winnipeg, MB06.2020
Skills
- Business Development
- Lead Management
- Project Management
- Client Account Management
- Inbound and Outbound Calling
- Advertising and marketing
Languages
English
Bilingual or Proficient (C2)
Mandarin Chinese
Full Professional
Timeline
General Manager
Fitness Connection
02.2024 - 07.2024
Membership Sales Advisor
Fitness Connection
11.2023 - 02.2024
Assistant General Manager
GoodLife Fitness
07.2023 - 09.2023
Fitness Advisor
GoodLife Fitness
09.2022 - 07.2023
High School Diploma -
Fort Richmond Collegiate
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