Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shaofeng Gu

77 Mutual St, Toronto,ON

Summary

To secure a position as a front desk agent using my exceptional customer care skills, strong work ethic and related experience,to contribute professionally in a highly stimulating work environment

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

B Boss KTV
10.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Chef Assistant

Haynsworth Solutions Ltd(CNOOC)
07.2023 - 09.2023
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.

Supervisor

Asian Buffet
03.2018 - 12.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

No Degree -

George Brown College
Toronto, ON
06.2025

High School Diploma -

Henry Wise Wood High School
Calgary, AB
06.2020

Skills

  • Strong multitasking

  • Highly reliable

  • Customer service expertise

  • Patience and Tolerance

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Certification

  • First Aid/CPR Certified

Timeline

Chef Assistant

Haynsworth Solutions Ltd(CNOOC)
07.2023 - 09.2023

Bartender

B Boss KTV
10.2022 - Current

Supervisor

Asian Buffet
03.2018 - 12.2019

No Degree -

George Brown College

High School Diploma -

Henry Wise Wood High School

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Shaofeng Gu