Wenjie Li
17 Robertson Rd, Niagara On The Lake,ON
Summary
Talented leader, organizational problem-solver and sales expert skilled at organizing efficient, successful strategies to boost business and retain key accounts. Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Tenacious in pursuing new sales channels and developing revenue streams.
Overview
8
8
years of professional experience
Work History
Sales Coordinator
Swatch group
Niagara-on-the-Lake, ON
01.2023 - Current
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
- Maintained an up-to-date database of prospective clients and their contact information.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate
Polo Ralph Lauren
Niagara-on-the-Lake, ON
07.2017 - 05.2022
- Supported cashiers and customers to locate products, confirm prices and replenish stock.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Worked with fellow sales team members to achieve group targets.
Mandarin Restaurant
04.2016 - 04.2017
- Catharines
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Communicated customers' menu choices and special requests to kitchen staff
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Balanced trays with care to deliver large volumes of food quickly
- Used POS system to accurately input orders and process payments
- Picked up trash and removed spills promptly to keep dining area clean
- Suggested daily specials and appetizers to meet upsell targets
- Greeted all guests with smile and friendly welcome.
Education
Bachelor of Science - computer science
Brock University
High School Diploma -
The No.3 middle school
Skills
- Cash handling accuracy
- Sales development
- B2B sales and customer service
- POS system operation
- Money Transfer Systems
- Customer- and service-oriented
- Product Sales
- Sales Forecasting
- Excellent communication skills
- Outgoing personality
- Sales Reporting
- Customer Communication
- Report Creation
- Upselling
- Sales Strategies
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Sales Coordinator
Swatch group
01.2023 - Current
Sales Associate
Polo Ralph Lauren
07.2017 - 05.2022
Mandarin Restaurant
04.2016 - 04.2017
Bachelor of Science - computer science
Brock University
High School Diploma -
The No.3 middle school
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