Wenhui Ding
TORONTO
Summary
Adept at data entry and demonstrating profound empathy, I enhanced caller experiences at MHMH by employing active listening, a skill that also fostered teamwork and efficiency at the University of Minnesota cafeteria. My adaptability and customer service prowess have consistently contributed to positive outcomes in diverse environments.
Overview
5
5
years of professional experience
Work History
Hotline Volunteer
MHMH
10.2024 - Current
- Demonstrated excellent active listening skills during each call, allowing callers to feel heard and valued.
- Demonstrated adaptability by responding to diverse caller needs and adjusting communication approaches based on individual situations.
- Engaged in self-care strategies after emotionally taxing calls, promoting personal well-being and continued effectiveness as a volunteer.
Cafeteria Worker
University of Minnesota
08.2019 - 02.2020
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
Education
Bachelor of Science - Human Biology
University of Toronto
Toronto, None05-2026
Skills
- Data entry proficiency
- Language fluency
- Teamwork
- Customer service
- Empathy display
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Hotline Volunteer
MHMH
10.2024 - Current
Cafeteria Worker
University of Minnesota
08.2019 - 02.2020
Bachelor of Science - Human Biology
University of Toronto
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