Wenhong Hu

Achieve the quarterly &annual sales target set by the company .

• Prepare the necessary information for bidding,in order to get valuable orders.
• Daily visit customers, explore new customers, potential customers, do a good job customer relations, strive for orders;
• Apply preferential prices for major customers on the system for existing corporate customers to facilitate order fulfillment
• Analyzed data to identify trends in customer complaints and feedback.
• Resolved escalated customer complaints in a timely manner.
• Analyzed customer data and created reports outlining key insights into customer behavior.
• Analyzed business performance data and forecasted business results for upper management.
• Provided exemplary level of service to customers to extend relationships for future business opportunities.
• Tracked the quality of customer interactions using established metrics.
• Identified opportunities to improve customer experience by leveraging technology solutions.
• Collaborated with managers to discuss possible customer service improvements.
• Investigated and resolved client issues escalated by customer service representatives.
• Created and maintained [Timeframe] reporting requirements for sales department.
• Drove customer escalations to resolution by engaging directly with clients.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Monitored expected ship dates to guarantee timely delivery.
• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
• Conducted regular meetings with customer service representatives to discuss performance and identify areas for improvement.
• Helped customers open accounts, make deposits, update information and carry out range of routine actions.
• Created and maintained positive relationships with customers through proactive communication.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Collaborated with cross-functional teams to ensure all customer inquiries were addressed promptly and accurately.
• Planned and completed group projects, working smoothly with others.

1. Manage the sales team, guide the sales staff's daily work, deal with the problems within and among different departments in a timely manner.

2. Make marketing strategy, participate in the influential domestic exhibition, such as Guanzhou Fair.

arrange the staff to prepare the exhibition, participate in the follow-up work, maintain the existing customers, pay attention to the industry new product trends, keep abreast of the new market trends, be aggressive in marketing;

3. Follow up customer inquiry and assign salesperson to reply, communicate and follow up in time to improve order fulfillment rate.

4. Review sales contracts to ensure that customer needs and company interests are not compromised.

5. Collect foreign customer complaints and non-conforming product information, communicate with quality inspection department and Factory regularly, improve pre-sales and after-sales service and product quality;

6. Report to the company regularly on team performance, performance, problem solving, etc. .

.Search on 1688. com or other networks for the appropriate products, or contact existing factory suppliers, according to an inquiry from the Singapore business headquarters.

.On the basis of the confirmation of price, sample and delivery date, confirm the order contract, arrange the deposit, and start the mass production, inspection and delivery, ensure on time delivery to customers according to quality and quantity, balance collection, etc.

• Walmart's purchasing department in Jinjiang is mainly responsible for food and fresh produce, while the Shenzhen headquarters is responsible for clothing purchasing.
• I need to help suppliers to place orders, every Wednesday also need to do this food and fresh do a big price change, to meet the needs of the entire market, usually if the supplier to increase the price of goods or increase the price, i help change prices and pass this information through Walmart's internal system to the Shenzhen headquarters, which then feeds back the changed price information to the colleagues at the store.
• If a new supplier wants to work with Walmart, the first step is to sign a contract with me to sign the contract with them (all suppliers need to be able to invoice for VAT) , then file the contract and send it to headquarters. Usually take a day or two off each week to go outside and do market research to make sure the store is the best price (relative to competitors) .
• The company to each employee to carry on the training with the video conference irregularly, lets us work all quite handy.