Wenhao Xu
Calgary,AB
Summary
Experienced service advisor at the largest Subaru dealership in Western Canada. Skilled in diagnosing and resolving complex auto repair issues while upholding high-quality service standards. Proficient in CDK and Xtime software, with a background in Red River College's Automotive Technician program. Quick learner with exceptional multitasking and time management abilities. Fluent in English and Mandarin.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
The Jim Pattison Auto Group
11.2022 - 04.2025
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Able to upsell the warranty and labour based on customer needs
- Estimate the cost and time needed for a wide range of repair.
- Managed approximately 30 incoming calls, emails and faxes per day from customers, manage 16 work orders in a day
- Answering customer inquires, either in person or on the phone
- Develop repair estimates by taking the cost of materials, supplies, and labor into consideration
- Prepare repair orders by detailing the vehicle’s problems or symptoms
- Connecting customers to the right auto technician
- Test-driving vehicles to confirm the customers’ vehicle is repaired as needed
- Maintaining automotive records by keeping track of problems and corrective actions
Tower Operator/ Automotive Service Advisor/ Parts Advicer
Canadian Tire Corporation Ltd
04.2022 - 11.2022
- Wait on customers to determine work that needs to be done on their vehicle, coordinating with shop to have work done. Helping customers with their auto service and auto parts needs.
- Dispatch work to technicians ensuring work is assigned appropriately and completed prior to the promise time.
- Follow-up on work in progress of each repair order during the day, working directly with the Service Advisors to ensure work is completed before the promise time
- Order parts and tires for next day appointment
- Write safety paper
Sales Consultant
Birchwood infiniti
07.2021 - 04.2022
- Recommend and select products for customers based on their individual needs.
- Describe products and explain their benefits and uses to potential customers
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Communicate with customers in person, by phone and by email to understand their needs.
- Maintain a working knowledge of the company's various products and services.
- Establish and nurture relationships with past customers and potential customers to facilitate sales.
- Find potential customers through networking, cold calling and industry research to increase sales.
- Use data to help customers understand how products can help them achieve their goals.
- Complete administrative tasks, such as processing and recording sales, as needed.
Car Technician
Autohaus VW
10.2018 - 07.2021
- Ensured quality control by strictly following manufacturer guidelines during repairs and installations.
- Change oil/Change
- Strong multitasking skills
- Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
- Keep shop clean
- Fix basic car problem
- Car detailer
- Lot attendant
- Also help service advisor with Chinese customer
Internship
L & C Auto Service
01.2018 - 02.2018
- Assisted in inspecting the engine, suspension, and cooling systems;
- Responsible for inspection and repairing of tires;
- Performed tasks such as replacement of battery, control arm, cooling line;
- Performed multiple points inspection;
- Performed oil change and other tasks as assigned.
Work Experience
Murray Chevrolet
11.2017 - 11.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Participated in workshops and presentations related to projects to gain knowledge.
Server
busan BBQ restaurant
05.2015 - 04.2017
- Greeting customers upon arrival at the restaurant
- Providing excellent customer service during their dining experience
- Providing suggestions for food or drink choices to diners
- Taking feedback from diners
- Cleaning tables and preparing spaces for future diners
- Carrying drinks and food from the kitchen or bar area to the tables
- Memorizing the food menu and wine list as well as any nightly specials
- Setting tables throughout the shift
Education
AEC / DEP Or Skilled Trade Certificate - Car Technician Certificate
Red River College of Applied Arts, Science And Technology
Winnipeg, None05.2018
Skills
- Automotive oil change
- Vehicle maintenance expertise
- Automotive dealership experience
- CDK
- Tire Service
- Routine vehicle servicing
- Sales enhancement techniques
- Effective multitasking
- Effective time management
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Automotive Service Advisor
The Jim Pattison Auto Group
11.2022 - 04.2025
Tower Operator/ Automotive Service Advisor/ Parts Advicer
Canadian Tire Corporation Ltd
04.2022 - 11.2022
Sales Consultant
Birchwood infiniti
07.2021 - 04.2022
Car Technician
Autohaus VW
10.2018 - 07.2021
Internship
L & C Auto Service
01.2018 - 02.2018
Work Experience
Murray Chevrolet
11.2017 - 11.2017
Server
busan BBQ restaurant
05.2015 - 04.2017
AEC / DEP Or Skilled Trade Certificate - Car Technician Certificate
Red River College of Applied Arts, Science And Technology
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